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Raina J. — Mid-Level Operations Manager from Philippines

Raina J.

Mid-Level Operations Manager

Philippines Less than 1 year 550 - 880 USD per month
Actively lookingNew to Platform
Languages
EnglishTagalog
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About

Raina J. is a Licensed Professional Teacher with a background spanning education, customer service, sales, digital platform management, and hospitality. As an Operations Manager for SUpost Marketplace, she managed CRM pipelines using Airtable, coordinated targeted email campaigns, and developed AI-assisted workflow automation tools with OpenClaw, Claude AI, and ChatGPT to enhance efficiency in the property management sector. Her experience at Asiana Airlines Philippines GSA as a Sales Intern included supporting ticket sales through Amadeus-Altea and managing client communications during major events. Raina also has hands-on hospitality experience as a front desk staff member and food business owner, combining operational oversight with client relations in travel, tourism, and airline industries. She is adept at using tools like Slack, Notion, Basecamp, and GitHub for collaborative team operations, and has demonstrated success in digital platform moderation, invoicing, and international payment processing.

Experience

  • Operations Manager

    SUpost Marketplace · 2026 — 2026
    Oversaw targeted email campaigns and executed outbound calls using Google Voice and Dialpad to connect housing seekers with property managers. Conducted comprehensive research on listings and websites to create custom outreach messages, enhancing engagement techniques. Employed Airtable as a CRM for pipeline tracking, documenting interactions, and facilitating timely follow-ups, which improved lead management consistency. Moderated content on the marketplace to filter administrative communications, eliminate scammers, and uphold platform integrity. Fostered team collaboration utilizing tools such as Slack, Notion, Basecamp, Hubstaff, and GitHub. Processed invoicing and international payments via Wise while ensuring secure access management through Bitwarden. Developed automated tools using

  • Sales Intern

    Asiana Airlines Philippines GSA, Inc. · 2023 — 2023
    Supported sales initiatives as an intern within the company, focusing on assisting various tasks related to customer engagement and sales pipeline management.

  • Temporary Front Desk Staff

    King RJ Hotel · 2022 — 2022
    Provided a welcoming environment for guests, handling check-ins and check-outs, along with managing reservations to facilitate smooth guest experiences.

  • Owner/Operator

    Buster's Waffle · 2020 — 2021
    Initiated and managed all functions of a small food business, emphasizing order processing and delivery while maintaining a strong customer service focus.

  • Usherette

    Philippine Education Conference · 2019 — 2019
    Assisted conference attendees by guiding them, verifying IDs, and addressing inquiries while ensuring a professional demeanor throughout the event.

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