Rainier E.
Mid-Level Operations Team Manager
Open to offersNew to PlatformAbout
Rainier Evans M. serves as an Operations Team Manager at Alorica in Davao City, Philippines, overseeing teams in the customer service industry. With prior experience as a Customer Service Representative at Alorica, Rainier Evans M. has demonstrated expertise in training and mentoring staff, managing key projects on schedule and within budget, and maintaining high customer satisfaction through professional rapport-building. Proficient in English, Filipino, and Bisaya, he has implemented performance metrics that enhanced compliance and contributed to ongoing team development and continuous improvement initiatives. His background emphasizes problem solving, deadline management, and effective team leadership within fast-paced operational environments.
Experience
Customer Service Representative
Alorica · 2022 — 2025Maintained high customer satisfaction by actively listening and building professional rapport, consistently exceeding performance KPIs. Addressed complex client issues daily, showcasing emotional intelligence and quick problem-solving skills in a fast-paced environment.Operations Team Manager
Alorica · 2025 — PresentOversaw a high-performing operations team with an emphasis on continuous improvement and employee development. Conducted ongoing training programs to enhance team skillsets and overall performance. Managed key projects from start to finish, ensuring timely delivery within budget constraints.
Skills & Expertise
Education
- Senior High School – General Academic Strand (GAS)Jose Abad Santos, National High School – Main - Matina, Davao City · 2017 — 2019
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