Raiven K.

Constructed and launched a subscription monitoring website utilizing Windsurf, Replit, Railway, and GitHub, integrating Microsoft Graph API for data synchronization between OneDrive, Airtable, and Excel files. Developed and oversaw a real estate marketing site featuring custom automation workflows with Resend for email updates. Established and managed Mailchimp email automation campaigns aimed at lead nurturing and client communication. Implemented chatbot automation and email marketing workflows using Claude AI and ChatGPT to enhance customer engagement. Managed access and automation processes related to IT, acting as the company administrator to ensure both security and efficiency. Administered Zendesk and Desk365 ticketing systems, streamlining task management through automation. Organized and secured automation-related credentials using 1Password and cloud storage solutions. Provisioned and secured user access in Google Workspace, configuring organizational structures and optimizing storage and licenses. Executed Facebook Ads campaigns and developed marketing content through Canva and CapCut Pro, along with experience in video editing AI tools like Eleven Labs.

Delivered Level 1 support to employees and contractors of Analog Devices Inc. Addressed critical incidents, outages, and monitored network performance. Managed Active Directory tasks, such as role management and password resets. Processed onboarding and termination requests for employees. Provided support for O365 Azure licensing and the full Microsoft 365 suite. Conducted VPN troubleshooting to maintain Secure Development Environments. Organized calendar management and scheduled meeting room reservations.

Delivered Level 1 and Level 2 support for Chipotle's NCR Aloha POS systems, involving installation and troubleshooting. Supported IT equipment in restaurants, including PIN Pads, Gift Card Readers, cash drawers, network switches, routers, and wireless access points. Conducted remote troubleshooting using ConnectWise. Managed escalations and provided incident management and floor support for agents while maintaining a knowledge base and handling administrative responsibilities.

Supported corporate users of Singapore Airlines through phone, email, chat, and remote tools. Managed requests including password resets, role access, and service incidents while escalating tickets according to priority and severity.

Provided B2C support for AVG and Avast Antivirus, addressing issues related to hardware, software, networking, browsers, printers, and operating systems. Assisted B2B customers using Keap/Infusionsoft with CRM, email campaigns, and e-commerce tools.