Raju T.
Senior Administrative Customer Support Specialist
Open to offersNew to PlatformAbout
Raju Thakur is an experienced Administrative and Customer Support Professional with over 13 years of proficiency in virtual assistance, remote operations, and customer interactions. Based in Bokaro, Jharkhand, Raju has a strong track record in international voice processes, team management, and CRM administration. At HSplus.si, Raju excelled as a Content Moderation & Community Manager, efficiently handling moderation tickets while training new moderators. Previously at Cleverclad, Raju resolved customer inquiries via Tidio Live Chat and maintained comprehensive CRM records. With a focus on data verification at First911Dispatch, Raju specialized in analyzing emergency recordings for property damage and managed team workflows. Raju's technical expertise spans Microsoft Office, Google Workspace, Shopify, and quality assurance tools such as Zendesk and Freshdesk, demonstrating exceptional process compliance and documentation skills. Raju holds a Bachelor of Engineering in Computer Science & Engineering from Annamalai University.
Why hire me
Employers should hire me because I bring 13+ years of experience in customer support, administrative operations, data entry, and remote work. I am detail-oriented, reliable, and quick to learn new tools and processes. I have experience managing high-volume workloads, maintaining data accuracy, training and onboarding team members, and consistently delivering quality results while meeting deadlines. I am committed to contributing positively to the team and helping the organization achieve its goals.
Experience
Content Moderation & Community Manager
HSplus.si · 2024 — 2026Moderated user-generated content and interactions while ensuring compliance with policies. Addressed 60–70 moderation tickets/comments per hour with a focus on quality. Collaborated with cross-functional teams to manage escalations and provided training to new moderators on tools and processes.Data Verification Specialist
First911Dispatch · 2013 — 2024Evaluated 911 emergency recordings to identify property damage incidents. Conducted address verification using Google Maps and Earth. Managed CRM documentation and operational reporting while coordinating remote team activities and workflow. Instructed and onboarded over 30 analysts on QA, OSINT, transcription, and CRM processes.Customer Relationship Expert
Cleverclad · 2016 — 2020Managed 40–50 customer support tickets per hour utilizing Tidio Live Chat. Addressed inquiries related to orders, payments, refunds, and accounts. Kept CRM records and created operational reports using Excel and Google Sheets while training new customer support executives.International Calling Executive
Sparrow Softech · 2012 — 2013Conducted outbound international calls in a professional manner while ensuring accurate call documentation and achieving daily objectives.
Skills & Expertise
Education
- Bachelor of Engineering in Computer Science & EngineeringAnnamalai University
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