Rakel T.
Mid-Level Operations and Systems Specialist
Open to offersNew to PlatformAbout
Rakel T. is an experienced Operations and Systems Specialist based in the Philippines, with a strong background supporting global teams in operations & process coordination, CRM & ERP management, and data analysis & reporting across industries such as supply chain, production, e-commerce, procurement, and business services. Rakel has managed end-to-end procurement operations in North America with HelloConnect, coordinated production and Shopify e-commerce activities at Finesse US, and delivered help desk and supply chain portal management to clients in Australia and New Zealand through Kinetic Innovative Staffing. Proficient in platforms including Zoho, Shopify, Workday, Confluence, Jira, Power Automate, and SharePoint, Rakel has a proven track record in streamlining workflows, resolving system issues, and maintaining accurate operational records for effective cross-functional collaboration and compliance.
Experience
Indirect Procurement Coordinator
HELLOCONNECT · 2025 — 2025Coordinated indirect procurement activities across various departments in North America, ensuring goods and services were sourced and purchased promptly for business needs. Maintained procurement documentation and records, supporting financial compliance and reporting. Liaised with vendors and internal stakeholders to facilitate procurement requests and address supply chain challenges. Assisted in managing vendor records and communications to enhance supplier relationships. Worked alongside finance and operations teams for documentation and procurement tracking. Received training in the Workday system to aid procurement processes.Production Analyst & E-Commerce-Operations Coordinator
FINESSE US · 2022 — 2025Aided backend production operations by collaborating with the Production Team, Logistics Team, and various leaders to align production outcomes with business goals. Managed the complete order processes, from recut to new cut, ensuring precise order handling, vendor coordination, and efficient production scheduling. Facilitated ERP workflows throughout the order-to-payment cycle, overseeing production orders from entry to completion. Coordinated with the warehouse team to verify inventory availability and shipment timelines. Managed product listings on Shopify, ensuring precise descriptions, pricing, imagery, and inventory data.Operations Administrator
KINETIC INNOVATIVE STAFFING (CLIENT: LSS/CORSAFE) · 2021 — 2024Delivered comprehensive Help Desk and systems support to clients and internal teams across Australia and New Zealand. Oversaw the CoRsafe supply chain portal to maintain accurate system records for daily operations. Managed onboarding and offboarding processes for supply chain partners and staff, ensuring compliance and accurate setup in the system. Addressed system-related issues and escalated complex problems via JIRA, collaborating with IT and development teams. Worked closely with customer service and IT teams to enhance system performance and user experience. Maintained Zoho CRM records for accurate client and supply chain data and generated various financial and reporting documents.EA / Process Automation Specialist
HAMMERJACK PTY. LTD. (CLIENT: ADAPTOVATE – AU) · 2021 — 2022Provided executive and operational assistance to global leadership, managing schedules and communications across teams. Engaged with recruitment, finance, IT, and other departments to support operations. Prepared various reports and documentation using Microsoft Office tools. Automated onboarding workflows with Microsoft Power Automate to improve efficiency and reduce manual tasks. Developed onboarding tracking systems through SharePoint Lists to enhance visibility and accuracy, and restructured onboarding processes in collaboration with HR and recruitment teams.Executive Assistant-Operations Support
LANGHOFF PH AND OTHER CLIENTS · 2016 — 2021Supported the General Manager by providing executive and operational assistance focused on business development, sales, and operations. Coordinated meetings with clients, suppliers, and internal teams at both local and international levels. Managed structured databases using Google Sheets and Odoo, ensuring organized and accurate data handling. Created monthly reports covering global accounts, liquidations, and reimbursements. Developed internal tracking systems for purchasing, logistics, and sales reporting, and created dashboards to analyze supplier costs and operational metrics.
Skills & Expertise
Education
- Graduate of Practical NursingKENNEDY GLOBAL SCHOOL, MAKATI CITY, METRO MANILA
- Associate of Science in NursingMETROPOLITAN HOSPITAL COLLEGE OF NURSING, MANILA
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