Rakel T.
Mid-Level Operations and Systems Specialist
Open to offersNew to PlatformAbout
Rakel T. is an experienced Operations and Systems Specialist from the Philippines with a background in enhancing global team workflows across production, supply chain, help desk, and procurement functions. Her expertise in managing and optimizing systems like Airtable, Zoho CRM, Shopify, and SharePoint has led to improvements in workflow optimization, process improvement, and data integrity. Rakel has coordinated procurement operations across North America, supported backend production in the e-commerce space, and provided end-to-end systems support in Australia and New Zealand, utilizing her skills in CRM & ERP Systems. Her career has also involved providing executive support and streamlining onboarding processes for international teams. Rakel’s proficiency with platforms such as Microsoft Azure and Jira, along with automation tools like Power Automate, is complemented by a nursing education, adding a unique dimension to her operations expertise.
Experience
Indirect Procurement Coordinator
HELLOCONNECT · 2025 — 2025Coordinated indirect procurement operations across various departments in North America to ensure timely sourcing and purchasing of necessary goods and services. Maintained procurement documentation and records to uphold financial reporting and compliance. Engaged with vendors and internal stakeholders to secure timely procurement request fulfillment and to address supply-related issues. Aided in managing vendor records and supplier communication to enhance supplier relationship management. Collaborated with finance and operations teams to ensure proper documentation and procurement tracking. Received training in Workday system to support procurement and operational processes.Production Analyst & E-Commerce-Operations Coordinator
FINESSE US · 2022 — 2025Assisted the Production Team, Logistics Team, Strategic Lead, Production Head, VP of Supply Chain, and Chief of Staff to ensure production operations aligned with business objectives. Utilized Airtable and ERP systems for workflow management, ensuring data integrity and real-time visibility across production processes. Executed end-to-end order processes, handling vendor coordination and scheduling. Oversaw the order-to-payment workflows within the ERP, managing production orders from entry to completion. Collaborated with the warehouse team to confirm inventory levels and shipment schedules while managing Shopify product listings for accurate descriptions and pricing.Operations Administrator
KINETIC INNOVATIVE STAFFING (CLIENT: LSS/CORSAFE) · 2021 — 2024Delivered Help Desk and systems support to clients and teams across Australia and New Zealand. Maintained the CoRsafe supply chain portal, ensuring operational records were accurate. Resolved system and portal issues by escalating complex cases through JIRA tickets to IT and development teams. Collaborated with customer service managers and IT teams to enhance system performance and user experience. Updated Zoho CRM records to maintain data accuracy and generated financial reports to aid client statements and invoice tracking.EA / Process Automation Specialist
HAMMERJACK PTY. LTD. (CLIENT: ADAPTOVATE – AU) · 2021 — 2022Provided operational and executive support to global leadership including Founders and Partners. Coordinated communications and schedules across various teams. Worked in collaboration with recruitment, finance, IT, and consultants to enhance operational processes. Developed reports and documentation utilizing Microsoft Office tools. Implemented process improvements by automating onboarding workflows through Microsoft Power Automate and created tracking systems using SharePoint Lists.Executive Assistant-Operations Support
LANGHOFF PH AND OTHER CLIENTS · 2016 — 2021Supported the General Manager with both executive and operational tasks, managing sales and operations activities. Organized meetings with clients, suppliers, and internal teams. Maintained structured databases using Google Sheets and Odoo, ensuring data was accurately organized. Prepared reports related to global accounts, liquidations, and reimbursements while developing internal systems for purchasing, logistics, and inventory management.
Skills & Expertise
Education
- Graduate of Practical NursingKENNEDY GLOBAL SCHOOL, MAKATI CITY, METRO MANILA
- Associate of Science in NursingMETROPOLITAN HOSPITAL COLLEGE OF NURSING, MANILA