Post a Job Free
0 viewsjobseeker
Ralph L. — Mid-Level Operations Project Manager from Philippines

Ralph L.

Mid-Level Operations Project Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishFilipino
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Ralph L. is a seasoned professional with a focus on Operations and Project Management across various industries, including IT services, property management, and eCommerce. He has held significant roles such as Operations Manager, Project Manager, and Service Desk Manager, demonstrating a consistent track record in techncial support and service management. His expertise in process optimization is backed by certifications like Lean Six Sigma Yellow Belt and ITIL V3. Ralph has managed projects from inception to completion, utilizing tools such as JIRA, Slack, and Monday.com to streamline operations and enhance efficiency. His experience spans across managing service desks for large-scale clients, coordinating property maintenance for international properties, and being a pivotal part of SaaS customer operations and eCommerce platforms like Shopify. His technical proficiency is further highlighted by his status as a Dell Certified Systems Expert. Ralph is currently completing his Master of Science in Management Engineering, further solidifying his foundation in both strategic and operational leadership.

Experience

  • PROJECT MANAGER – PROCESS OPTIMIZATION for SaaS Customer Operations

    CORPORATE VISIONS – GLOBALIZATION PARTNERS · 2025 — 2025
    Oversees project completion from initiation to closure. Develops and implements processes to reach objectives. Utilizes Monday.com and Slack to manage project milestones, financials, and overall efficiency. Prepares business cases for project initiatives. Works collaboratively with cross-functional teams on planning, tasks, risks, and timelines.

  • SERVICE DESK MANAGER– NAITS HELPDESK (Denso North America)

    FPT SOFTWARE PHILIPPINES · 2023 — 2025
    Directs the service desk project from concept to execution. Establishes and implements processes aimed at achieving targets. Employs JIRA, Scrum/Kanban, and Confluence for documentation and management of project milestones, financials, and efficiency metrics. Monitors the performance of the service desk team.

  • Operations Manager - eCommerce and Property Maintenance Coordinator

    TRANSFORMATIONAL HUB – VA Freelance · 2021 — 2025
    Handles Shopify product maintenance and email marketing efforts. Manages project for website front-end development. Responsible for maintaining and creating marketing visual assets. Supervises virtual assistant performance and operations while managing client relations. Coordinates property maintenance for clients in Australia and North America, ensuring execution of maintenance work orders and vendor scheduling.

  • Service Engineer – Asia Pacific Region

    LEXMARK RESEARCH AND DEVELOPMENT CORP · 2018 — 2023
    Identifies customer operations opportunities within the Asia Pacific region. Develops initiatives for service delivery process improvements for MPS accounts. Maintains technical support metrics, including warranty claims data for OEM devices.

  • REGIONAL DIRECTOR REGION 7 (DICT)

    EBIZ SOLUTIONS · 2020 — 2021
    Develops and oversees the service delivery of DVAS Digital Vaccination System to Region 7 local government units in collaboration with DICT. Provides technical support for the DVAS software application and facilitates training for LGUs. Coordinates the rollout of DVAS software and monitors its utilization.

  • OPERATIONS MANAGER/PROJECT MANAGER

    REDLINE DIGITAL SOLUTIONS · 2017 — 2018
    Serves as Support Center Manager for DeadDrop Software, focusing on technical and sales support. Provides coaching and manages scorecard preparation while maintaining key performance indicators for support center operations. Oversees customer service, sales support, and the affiliate program.

  • OPERATIONS MANAGER/PROJECT MANAGER

    LEE INZPIRE SOLUTIONS · 2017 — 2017
    Oversees telemarketing services operations for U.S. clients. Develops business plans aligned with service level agreements and establishes operational processes per client specifications. Manages personnel and facilitates monthly performance reviews.

  • Account/Team Manager

    DELONIX · 2016 — 2017
    Manages a team of 25 virtual assistants providing digital marketing and customer support for small and medium-sized businesses in Australia and New Zealand. Develops training programs for assistants to enhance productivity and evaluates performance through client engagement.

  • IT TECHNICAL HELPDESK/SERVICE DESK ANALYST

    XEROX/ATOS · 2014 — 2016
    Handles incident management using BMC Remedy Tool. Delivers IT support services to Marriott Associates globally, addressing troubleshooting for various computer-related issues and provisioning services such as Active Directory and password management.

  • TIER 3 TECHNICAL SUPPORT

    CONVERGYS · 2013 — 2014
    Provides technical support for Time Warner Cable Business Class subscribers via VOIP. Resolves internet connectivity issues and monitors outages while coordinating onsite interventions for defective equipment.

  • TLT/TOIC/SENIOR SUPPORT PROFESSIONAL

    ETELECARE/STREAM · 2006 — 2013
    Leads a team of training and nesting technical support professionals. Supervises Level 2 technical support representatives for Dell client service delivery, conducting performance reviews and coaching sessions. Monitors call handling metrics and provides technical escalation support.

Skills & Expertise

Customer Service and Admin SupportProject ManagementEmail MarketingEcommerceContent CreationSocial Media ManagementAccount ManagementTechnical Support SpecialistGraphic Design

Education

  • Master of Science in Management Engineering
    University of the Visayas
  • Bachelor of Science in Industrial Engineering
    University of San Carlos