Ralph H.
Mid-Level E-commerce Content Specialist
Actively lookingNew to PlatformPortfolios
About
Ralph H. is a dedicated professional with a background in customer service, e-commerce, and the food and beverage industry. After earning a Bachelor of Science in Hotel and Restaurant Management from the National College of Science and Technology, Ralph gained experience at the Heritage Hotel, where he worked as a Barista and Bar Tender, managing food and beverage orders and ensuring efficient service operations. At iQor Inc., he served as a Customer Support Representative, addressing customer inquiries and verifying account information to resolve issues. Ralph advanced to the Lazada Group of Companies, where he managed data entry, market and product research, and supported product creation and listing in the e-commerce sector, collaborating with cross-functional teams to maintain merchant relationships and optimize business partnerships. He is proficient in product creation and listing, handling customer support through chat and email, and managing order-related processes, contributing to both customer satisfaction and business success.
Why hire me
With experience as an E-commerce Specialist, I have worked extensively with Shopify, Amazon, Ebay and other popular online large shopping websites managing product listings, processing orders, handling customer inquiries, tracking shipments, and resolving customer concerns efficiently. This experience has strengthened my communication, problem-solving, and organizational skills while maintaining a high level of customer satisfaction. I believe I would be a great fit for an awesome team because I am customer-focused, detail-oriented, and committed to providing exceptional support. My experience in e-commerce has given me a strong understanding of customer needs and the ability to handle challenges professionally and empathetically. I am also a quick learner, adaptable to new systems, and capable of working independently while collaborating effectively with a team.
Experience
Point of Contact, Chat and Email Support
E-kon Flux Lazada Group of Companies · 2015 — 2023Managed customer inquiries through email and live chat, providing timely and accurate responses. Resolved product- and order-related concerns effectively, focusing on customer satisfaction and positive feedback.Content Data Entry - Product Researcher
Lazada Group of Companies · 2015 — 2023Worked with cross-functional development teams to enhance product initiatives and improve processes. Ensured accuracy in entering and managing product data and content to maintain consistency across platforms. Fostered strong relationships with merchants to boost business partnerships and improve product visibility.Customer Support Representative
iQor Inc. · 2010 — 2012Handled incoming customer calls and inquiries pertaining to account information and concerns. Verified customer details accurately to maintain security during the handling of requests. Provided effective solutions to customer issues, thereby enhancing satisfaction and trust.Barista - Bar Tender - F&B
Heritage Hotel · 2008 — 2010Prepared and served food and beverage orders efficiently to designated tables. Oversaw the counter and order flow during peak service hours to ensure smooth operations. Developed positive customer relationships through attentive service and effective communication.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementNational College of Science and Technology · 2003 — 2007
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