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Ralph J. — Junior Hospitality Customer Service Representative from Philippines

Ralph J.

Junior Hospitality Customer Service Representative

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ralph J. is a driven Tourism Management graduate recognized as Summa Cum Laude from the Philippine Merchant Marine School. With experience as a Front Office Telephone Operator during his on-the-job training at Quest Plus Conference Centre Manila, Ralph excelled in managing high volumes of calls and delivering effective customer service. He utilized hotel communication systems to facilitate seamless interactions between guests and departments. As an Event Chairman for a MICE event, Ralph demonstrated leadership in coordinating with various stakeholders, managing event logistics, and successfully elevating institutional reputation. He possesses strong interpersonal skills and a critical thinking approach, honed through his academic and professional experiences in the hospitality management sector. Ralph is fluent in English and Filipino and has completed an Introductory Course for Flight Attendant, showcasing his commitment to expanding his skill set in the tourism industry.

Experience

  • Front Office (Telephone Operator)

    Quest Plus Conference Centre Manila · 2026 — 2026
    Handled a high volume of incoming and outgoing calls while maintaining efficient and polite communication with guests and hotel staff. Provided customer service by addressing inquiries, directing calls, and managing internal communications. Worked with hotel communication systems for call management and message relay. Developed problem-solving skills when addressing guest requests and collaborated with front desk staff and other departments to enhance guest experiences.
  • Event Chairman

    Philippine Merchant Marine School · 2025 — 2025
    Led the organizing committee for a notable academic MICE event, managing all phases from conception to execution as part of the curriculum for Bachelor of Science in Tourism Management. Coordinated with diverse stakeholders including faculty, student organizations, and vendors. Oversaw event logistics, budget management, marketing efforts, and participant registration, successfully delivering a well-received event that reinforced the institution's reputation.

Skills & Expertise

Education

  • Bachelor of Science in Tourism Management
    Philippine Merchant Marine School - Las Piñas · — — 2026
  • General Academic Strand
    Senior High School in San Nicholas III Bacoor City · — — 2022
  • Junior High School
    City of Bacoor National High School - San Nicolas III · — — 2020

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