Ramika B.
Senior MIS Specialist
Open to offersNew to PlatformAbout
Ramika B. is a seasoned MIS professional with approximately 15 years of experience spanning various sectors, including automotive and insurance. Beginning her career at Gargya Toyota, she honed her skills in customer relationship management and feedback analysis to enhance after-sales service. Ramika further developed her expertise as a Deputy Associate Manager at Mahindra Insurance Broker Ltd, focusing on operations such as providing insurance quotations, policy issuance, and enhancing cross-selling opportunities. Her latest role as a Service Manager at Kotak Mahindra Life Insurance has expanded her responsibilities to include business analysis and coordination with bank channels across North East India, Odisha, and Jharkhand. Here, she maintains a diligent practice of daily business tracking, addresses customer complaints, and supports sales renewals, leveraging her skills in data analysis and audit compliance to drive organizational efficiency. Fluent in Hindi, Assamese, Bengali, and English, Ramika holds a B.Com in Management.
Experience
Deputy Associate Manager (Operations)
Mahindra Insurance Broker Ltd. · 2010 — 2023Presented insurance quotations to customers while managing complaints. Issued policies online and coordinated with the sales team for renewals covering 70% of the base. Handled claim documentation and facilitated communication between customers and insurance companies for MLS and MAS. Assisted dealers with policy issuance and promoted cross-selling of MLS and MAS products. Ensured compliance with audit requirements, followed up with renewal customers, and performed policy bookings in the MIBL system. Conducted manual money receipt and cover note reconciliation, along with data analysis.Service Manager (Sales Support)
Kotak Mahindra Life Insurance · 2023 — PresentAddressed the requirements of Banks and KLI while tracking daily business activities. Analyzed business gaps in the market share of channel partners and KLI, and resolved customer complaints. Managed policy logins and coordinated with the sales team and banks for renewals accounting for 85% of the base. Met audit requirements, reached out to renewal customers as necessary, and cleared underwriting requirements for policy issuance. Performed data analysis and conducted daily reconciliation of business.Customer Feedback Coordinator
Gargya Toyota · 2009 — 2010Collected feedback on after-sale service from customers and addressed customer complaints. Communicated customer queries to the sales team and tracked daily business activities. Provided customer feedback to Toyota headquarters.
Skills & Expertise
Education
- B.com (Management)Institution not specified
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