Rammel A.
Senior Customer Service and Technical Support Specialist
Open to offersNew to PlatformAbout
Rammel A., a Licensed Professional Teacher with over seven years of diverse experience, has excelled in roles across customer service, technical support, collections, and revenue operations. He has worked in sectors such as telecommunications, healthcare, technology, and energy at Tata Consultancy Services, Concentrix, Quantrics Enterprises, and Alorica Philippines. As a Revenue Operations Energy Specialist on the EDF Kraken Platform, Rammel managed billing accuracy and resolved customer account issues. His tenure as a Collections Advisor involved negotiating financial arrangements and meeting performance targets. Rammel's technical acumen shone as a Technical Support Representative, where he led training and resolved escalated service issues. His educational foundation lies in a Bachelor's Degree in Secondary Education, reinforcing his commitment to effective communication and knowledge-sharing.
Experience
Revenue Operations Energy Specialist
Tata Consultancy Services (TCS) · 2025 — 2025Managed billing accuracy and revenue operations utilizing the EDF Kraken platform, addressing complex customer account and billing discrepancies while supporting customer onboarding and data migration activities.Collections Advisor
Tata Consultancy Services (TCS) · 2024 — 2025Handled customer accounts to recover outstanding balances and negotiated payment arrangements, ensuring regulatory compliance through accurate documentation and delivering customer service throughout the collections process.Subject Matter Expert / Technical Support Representative
Tata Consultancy Services (TCS) · 2023 — 2024Acted as a technical resource for frontline support representatives, aiding in the resolution of escalated technical issues and leading coaching sessions to enhance team performance while monitoring operational metrics.Customer Service Representative
Tata Consultancy Services (TCS) · 2022 — 2023Processed customer orders and efficiently addressed inquiries while resolving concerns according to service-level expectations and maintaining accurate records of all interactions.Customer Service & Technical Support Representative
Concentrix · 2021 — 2022Provided chat-based support for Apple products, guiding customers through device setups and troubleshooting, and recommending products and services based on their needs.Customer Service Representative
Quantrics Enterprises · 2020 — 2021Handled inquiries related to accounts, services, and billing while documenting interactions accurately and assisting with the onboarding and coaching of new employees.Customer Service Representative
Alorica Philippines · 2018 — 2020Delivered frontline support for T-Mobile USA subscribers, resolving billing and service issues while aiding teammates during training and transition phases.Senior High School Teacher
Montessori Professional Colleges of Asia · 2018 — 2018Taught English and communication-related lessons, prepared instructional materials, and assessed student performance to create an engaging learning environment.Senior High School Teacher
College of Arts and Sciences of Asia and the Pacific · 2017 — 2018Facilitated classroom instruction and student development, developing lesson plans aligned with curriculum requirements and evaluating student progress for academic guidance.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in EnglishSan Mateo Municipal College · 2013 — 2017