Ramon M.

Ramon T. is an accomplished Operations Team Leader with extensive experience in the BPO healthcare industry. He has led diverse teams and managed operations in key areas such as scheduling, accounts receivable billing, collections, and pre-authorization. His leadership excellence is evident in his ability to drive KPI performance and ensure strict adherence to service-level agreements, significantly enhancing client satisfaction. Throughout his career at Gebbs Healthcare Solutions and Access Healthcare Service, Ramon showcased his expertise by maintaining a conversion rate above 40%, conducting quality calibration sessions, and fostering team growth through effective coaching. He consistently tracked and reported KPIs, facilitated performance reviews, and aligned workflows with client requirements. His strong command of communication, problem solving, and attention to detail have been pivotal in implementing process improvements and ensuring compliance with U.S. healthcare regulations.