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Ramon V. — Senior Application Support Specialist from Philippines

Ramon V.

Senior Application Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ramon C. is a seasoned IT professional with over six years of experience, prominently in Application Support and Functional Testing within leading global organizations. His technical proficiency includes management of complex systems such as Oracle Retail Applications, JDA Red Prairie WMS, and Billing Applications at companies like Best Buy and P&G. Currently, as a Senior Application Support professional at Essilor Luxottica, Ramon provides crucial support for the Customer Financial Management System in the Europe region. His expertise in SQL, UNIX servers, and cloud services like AWS and Azure underscore his technical acumen. An ITIL Version 4 certified professional, he has also developed robust skills in application security, vulnerability assessment, and cybersecurity through his role as a Freelance Security Researcher with Bugcrowd. Ramon's ability to enhance application performance and streamline processes is evident through his tenure in diverse roles, with a consistent focus on professional collaboration and customer satisfaction.

Experience

  • Freelance Security Researcher

    Bugcrowd · 2025 — Present
    Perform security testing for web and mobile applications within Bugcrowd’s bug bounty programs. Identify and report security vulnerabilities while adhering to responsible disclosure practices. Utilize industry-standard tools, such as Burp Suite, OWASP ZAP, and Nmap for issue detection and validation. Collaborate with security teams to enhance application security.

  • Technical Support Specialist

    Beepo Inc. - Client (ReadyTech) · 2024 — 2024
    Responsible for the deployment and configuration of software releases and patches. Manage and monitor the queue for second line incidents and service requests. Analyze and resolve incidents related to the use of the CMS or Contract Management System. Design and execute SQL scripts while modifying, deploying, and testing SSRS reports.

  • Senior L2 Application Support

    Essilor Shared Services Philippines Incorporated · 2019 — 2023
    Monitor jobs and box failures in the Autosys web application. Manage the queue for second line incidents and requests related to the CFM Billing Application. Track incidents from identification to resolution, ensuring effective communication with support staff and customers. Document resolutions and update knowledge bases while assessing and coordinating change requests.

  • Software Engineering Analyst

    Accenture Inc. · 2014 — 2017
    Maintain and manage Oracle Retail Applications including JDA Red Prairie WMS, Digital Shipper, and RMS Database. Monitor the queue for incidents and requests, ensuring resolution through effective follow-up with support staff. Log incidents appropriately and provide after-hours support when necessary. Design and execute SQL scripts to facilitate reporting and data analysis.

Education

  • Bachelor of Science in Information Technology
    Asian Development Foundation College · — — 2010