Ramona T.
Junior Virtual Assistant - Telemarketing & Back Office Support
Open to offersNew to PlatformAbout
Ramona T. is a seasoned Sales & Appointment Setter Virtual Assistant based in Dipolog City, Philippines, bringing over three years of expertise in call center operations and back-office enrollment to the table. She excels in processing data with precision and providing top-notch customer support. Ramona's role as a Telemarketing / Appointment Setter at Virtual Buddy 24/7 from 2022 to 2025 saw her adeptly manage 100-200 inbound and outbound calls daily, addressing customer inquiries, enrollments, and account issues. She possesses a keen ability to conduct cold calls and generate leads, making 50-100 calls daily to qualify prospects and present services. Ramona's commitment to accuracy is underscored by her 98-100% data accuracy rate in processing 20-50 customer enrollments per day. Her proficiency in utilizing various CRM systems ensures customer records are maintained and updated efficiently, while her back-office support duties demonstrate her attention to detail and commitment to confidentiality. Her technical acumen spans tools like GHL Dialer, Google Workspace, and Microsoft Office, assuring seamless collaboration and productivity.
Experience
Telemarketing / Appointment Setter
Virtual Buddy 24/7 · 2022 — 2025Handled 100-200 inbound and outbound calls each day to address customer inquiries, enrollments, and account concerns. Conducted 50–100 cold calls daily for lead generation and service introduction. Processed 20–50 customer enrollments daily while maintaining a 98–100% data accuracy rate. Verified customer information to minimize errors and ensure compliance with requirements. Guided customers in choosing appropriate coverage options to promote satisfaction and retention. Updated hundreds of customer records weekly using CRM and internal systems. Performed back-office tasks such as data validation and documentation review, adhering to attention to detail. Met or exceeded key performance indicators related to call handling time, quality scores, and productivity. Ensured compliance with company policies and protected the confidentiality of sensitive data.
Skills & Expertise
Education
- Senior High School GraduateInstitution not specified · 2013 — 2019
- Elementary GraduateInstitution not specified · 2006 — 2012
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