Rana Y.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Rana Y
A seasoned Customer Service Specialist, possesses over two years of valuable experience focusing on e-commerce, online services, and client-facing roles. Residing in Assiut, Egypt, Rana has excelled in handling diverse customer inquiries, chat and email support, complaint management, and order operations. In her role at UNIX, a Saudi e-commerce clothing brand, she expertly coordinated with shipping companies, managed orders and customer information through Shopify, and prepared comprehensive weekly reports. Her proficiency in digital tools, including Excel and AI tools, has enhanced her productivity and efficiency. Previously, she served as a Customer Service Representative for an online courses platform, where she managed customer inquiries related to courses and registrations, providing follow-up and solutions with professionalism. Fluent in Arabic and proficient in English, Rana continues to apply her strong communication, organization, and problem-solving skills to ensure superior customer satisfaction and experience.
Why hire me
I bring a strong combination of customer service experience, e-commerce knowledge, and problem-solving skills. I am experienced in handling customer inquiries, complaints, orders, and follow-ups while maintaining a professional and customer-focused approach. My experience with Shopify, Excel, and AI tools allows me to work efficiently, stay organized, and manage tasks accurately. I am also comfortable coordinating with different teams and shipping partners to ensure smooth operations and positive customer experiences. I am a fast learner, adaptable, detail-oriented, and committed to delivering reliable results while continuously improving the customer journey.
Experience
E-commerce Customer Support Specialist
UNIX · 2026 — PresentDelivered customer support via email, WhatsApp, chat, and social media. Addressed inquiries regarding products, orders, availability, shipping, returns, and exchanges. Resolved customer complaints and maintained a positive experience through follow-ups. Coordinated with shipping companies for tracking and delivery issue resolution. Managed orders and customer information using Shopify. Organized communications and operational tasks with Excel and Outlook. Prepared weekly reports on customer feedback and recurring issues. Efficiently handled multiple customer requests during high-volume periods.Customer Service Representative
Online Courses Platform · 2025 — 2026Addressed customer inquiries concerning courses, registrations, payments, and related services. Offered professional follow-up and clear information to assist customers throughout their requests. Managed customer concerns with patience while providing suitable solutions. Ensured organized communication and followed up on requests for completion.Graphic Designer & Marketing Assistant
M.W.A · 2023 — 2024Engaged with clients to comprehensively understand their project requirements. Coordinated project tasks to facilitate timely delivery. Assisted in marketing activities and managed social media coordination. Developed skills in client communication, organization, and attention to detail.
Skills & Expertise
Education
- Faculty of Education – English DepartmentAssiut University · 2024 — Present
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