rana T.
Mid-Level VoIP NOC Engineer
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Rana T. is an experienced telecom and VoIP professional known for expertise in SIP-based communication systems. He currently serves as a Senior NOC Engineer at HG Telecommunication Pvt Ltd, where he is responsible for the 24/7 monitoring and maintenance of VoIP and telecom network operations, ensuring optimal performance and uptime. His role includes real-time analysis of SIP signaling, troubleshooting of call quality issues like latency and call drops, and management of interconnect routes across multiple operators. With a strong foundation in routing protocols and softswitch platforms, he is adept at managing VoIP configurations and collaborating with international carriers for network optimization. Rana T. has held previous positions at Wise Communication and Link Technology Pvt Ltd, further enhancing his expertise in network monitoring and incident escalation. An alumnus of Preston University, he holds a B.Tech in Electronics, bolstering his technical acumen in telecom operations.
Experience
Senior Noc Engineer
HG Telecommunication Pvt Ltd. · 2020 — PresentResponsible for monitoring and maintaining VoIP and telecom network operations on a 24/7 basis to ensure optimal performance across all routes and interconnects. Conducts real-time analysis of SIP signaling, diagnosing call failures and addressing issues like one-way audio and call drops. Manages incident responses, including fault detection and resolution within defined SLAs. Performs root cause analysis for ongoing network issues and suggests preventive actions. Configures VoIP softswitches, SBCs, and gateways, adjusting routing logic as necessary. Works with interconnect partners and carriers to rectify routing and quality concerns, while also generating analytical reports on network KPIs and ensuring compliance with QoS and SLA standards.Noc Engineer
Link Technology Pvt Ltd. · 2013 — 2020Executed real-time monitoring of VoIP, data, and network systems utilizing NMS tools. Troubleshot network alarms and service disruptions promptly, while analyzing SIP traces and call logs to pinpoint quality and routing issues. Escalated critical incidents as necessary and maintained thorough incident logs to document troubleshooting actions. Conducted health checks on network devices like routers and switches, supported configuration testing for interconnects, and monitored network KPIs to ensure performance standards were upheld.Noc Engineer
Wise Communication Pvt Ltd. · 2010 — 2012Oversaw network performance and uptime through monitoring from the NOC, ensuring rapid issue resolution. Engaged in first-level troubleshooting for various network and VoIP problems, escalating more complex issues as required. Managed physical layer tasks within co-location environments and performed E1 patching along with circuit testing. Coordinated with vendors and internal teams for fault resolution while keeping meticulous daily logs and reports of incidents and maintenance activities.Electrical Supervisor
Al Minar Arabia Company · 2008 — 2011Supervised the activities of electricians and technical staff to ensure prompt completion of electrical projects and maintenance tasks. Managed the installation and repair of electrical systems and equipment, ensuring compliance with safety standards. Conducted regular inspections of electrical systems to identify faults and hazards. Planned and efficiently allocated resources for project execution while maintaining accurate logs of maintenance and testing results.
Skills & Expertise
Education
- B. Tech ElectronicsPreston University Lahore · 2009 — 2011
- Diploma Electrical (DAE)GCT Raiwind Road Lahore · 1994 — 1997
- MatriculationInstitution not specified · — — 1992
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