Randell V.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Randell V. is an experienced IT professional who has held technical and supervisory roles across the support and repair services, construction supply, managed service provider (MSP), and BPO call center industries. Serving as IT Engineer Support at Secure Tech and CCTV, he manages hardware/software troubleshooting and provides end-user and desktop support, with tasks ranging from operating system deployment to installation of IP CCTV cameras. At Triple R Blocks, he worked as IT Supervisor overseeing network equipment maintenance and workstation management in the manufacturing sector. His tenure as System Analyst at Technology Elite Inc., an Australian IT MSP, involved remote support, issue categorization, and documentation within global service environments. Randell demonstrates expertise in network monitoring, Active Directory Management, ticketing systems, and Microsoft 365 administration, supported by certifications like Grandstream Networking Solution and CompTIA Network+.
Experience
IT Engineer Support
Secure Tech and CCTV · 2024 — PresentDiagnosed and troubleshot hardware issues involving desktops, laptops, printers, and other devices. Installed, configured, and updated operating systems and software applications. Provided end-user support for software-related inquiries and assistance during software deployments. Installed IP CCTV cameras while collaborating with vendors for software support. Monitored software and hardware performance, ensuring proactive maintenance.System Analyst
Technology Elite Inc. · 2023 — 2024Managed email, call, and chat communications regarding application issues within specified SLA. Logged issue tickets accurately, categorizing and prioritizing reported issues. Conducted initial assessments to guide resolution methods and ensured proper routing of unresolved issues to support groups. Multi-tasked between voice and email support, maintaining compliance with KPI and SLA targets.IT Supervisor
Triple R Blocks · 2020 — 2023Served desktop support to staff, enhancing service quality. Repaired a variety of IT hardware, including SSDs, hard drives, and RAM up to board level. Installed operating systems (Linux and Windows) and maintained hardware and software. Set up, maintained, and troubleshot network equipment, creating individual accounts with specified access limitations.IT Service Desk Engineer | L1 NOC
dnata Travel Inc. · 2019 — 2020Provided first level support for dnata Travel B2B/B2C applications and web-based platforms. Monitored and diagnosed network infrastructure and application outages. Addressed service incidents from end users and technical vendors, ensuring business continuity by resolving software problems and assisting with functional issues.IT Engineer Consultant
Tata Consultancy Services (Philippines) Inc. · 2020 — 2020Supported the installation and escalation of service desk requests through ticketing systems. Administered systems to configure and manage master setups and end-user access. Tested system defect fixes, ensuring timely sign-offs and adherence to standard operating procedures.
Skills & Expertise
Education
- Bachelor of Science in Information Technology Specialized in Network AdministrationHoly Angel University · 2015 — 2019