RANIA A.
Mid-Level Manufacturing Technical Support Specialist
Open to offersNew to PlatformAbout
Rania A. is a seasoned Technical Support & Production Supervisor with over four years of experience across the manufacturing and technology sectors. She has managed daily production workflows in a clothing manufacturing company, ensuring compliance with quality and safety standards, reducing workflow issues, and coordinating between operational teams. At Lexmark, Rania provided expert hardware & software troubleshooting and resolved technical issues for printer products, maintaining customer satisfaction through clear communication in English, Arabic, and French. Her experience also includes managing communications and partnership negotiations for content creators, aligning deliverables with brand expectations, and fostering long-term collaborations in the digital marketing space. She is proficient in issue documentation & ticketing and has a proven track record in team coordination within fast-paced environments.
Experience
Content Creator Manager
Private Client · 2025 — 2026Facilitated professional communication between content creators and partner brands. Served as an official advisor on brand deals and partnership terms. Managed formal business email correspondence and negotiations for creators. Reviewed, coordinated, and followed up on collaboration agreements, ensuring alignment between brand expectations and creator output. Cultivated long-term professional relationships with brands and agencies while providing strategic guidance on partnership opportunities.Technical Support Representative
Lexmark · 2025 — 2025Provided technical assistance for printer hardware and software issues. Assisted customers through calls to accurately diagnose and resolve technical problems. Led users through troubleshooting processes in a composed manner and escalated complicated issues in line with internal protocols. Maintained high standards of customer satisfaction alongside thorough documentation.Production Supervisor
Clothing Manufacturing Company · 2020 — 2024Oversaw daily production operations, ensuring adherence to quality and efficiency standards. Facilitated coordination among production teams, quality control, and management. Identified and addressed workflow challenges to minimize delays and errors, while maintaining compliance with production standards and safety protocols. Conducted training and mentorship for new team members.
Skills & Expertise
Education
- Bachelor Studies: English Language & LiteratureHassan II University of Arts and Humanities · — — 2018
- Marketing StudiesMundiapolis University · — — 2017
- BaccalaureateMohamed Al Fatih High School · — — 2016
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