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Raniel R. — Mid-Level BPO Operations Specialist from Philippines

Raniel R.

Mid-Level BPO Operations Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Raniel R. is a highly adaptable professional with over five years of experience in the BPO industry, particularly with US-based accounts. He specializes in phone-based support, technical troubleshooting, and efficient problem resolution. His expertise spans roles such as technical support, retention, sales, and scheduling, complemented by his strong organizational skills and adeptness in CRM Management and tools like Google Workspace, Slack, and Notion. During his tenure as a Scheduler at Rodritech, Raniel managed customer communications and scheduled equipment maintenance appointments with efficiency and strategic route planning using Google Maps. As an Operations Associate at Homeaglow, he was instrumental in contact and booking tasks, promoting banking solutions, and managing onboarding sessions. Raniel's comprehensive background in customer service includes high-volume call management and adeptness in using CRM tools, all of which underscore his proficiency in delivering high-quality service across diverse sectors.

Experience

  • Scheduler

    Rodritech · 2025 — 2026
    Managed the scheduling of equipment maintenance appointments through outbound calls to existing customers. Handled ongoing customer communication, provided timely follow-ups, and resolved inquiries via email and SMS. Utilized Google Maps for strategic route planning to optimize technician travel and established organized daily schedules. Logged technician schedules and updated appointment data daily using Google Sheets and DataForce with high accuracy.

  • Operations Associate

    Homeaglow · 2023 — 2025
    Engaged with independent cleaning professionals through phone, SMS, and email to assign and book customer requests on the platform. Promoted integrated business banking solutions to eligible cleaning professionals via outbound calls. Scheduled onboarding sessions with Google Calendar and facilitated virtual onboarding and background verifications through phone, Zoom, and Google Meet. Maintained daily records in Google Sheets, accurately logging cleaner details, booking schedules, and account data.

  • Customer Service Representative

    Satellite Office · 2022 — 2022
    Responded to a high volume of inbound calls, providing assistance to clients regarding billing concerns, order tracking, and placing premium furniture orders. Collaborated with logistics teams through CRM software to ensure timely delivery tracking and accurate updates for customers. Directed customer inquiries to appropriate store locations across various Australian states.

  • Social Media Content Creator

    Independent Contractor · 2021 — 2021
    Developed engaging visual content and graphics for client Instagram profiles using Canva to promote products and brands. Produced and published a significant volume of content, averaging 30 posts per week.

  • Customer Service Representative

    Optum Global Solutions · 2019 — 2020
    Handled inbound calls from UnitedHealthcare members, verifying plan coverage, effective dates, and policy status, while explaining concepts such as deductibles and maximum out-of-pocket limits. Addressed inquiries regarding insurance claims statuses, providing clear explanations for pending, paid, denied, or partially covered claims. Strictly verified caller identities to maintain HIPAA compliance before disclosing sensitive data and conducted conference calls with doctor's billing offices to clarify coverage and rectify billing issues.

  • Customer Sales Associate

    IQOR Philippines · 2018 — 2018
    Managed high-volume inbound calls regarding customer billing concerns and account inquiries related to AT&T subscriptions. Executed cross-selling and bundling of DIRECTV subscriptions with AT&T mobile plans to enhance customer service.

  • Technical Support Representative

    Teleperformance Philippines · 2017 — 2018
    Assisted customers with mobile device troubleshooting using remote navigation tools, resolving technical issues over the phone. Addressed inbound calls for account inquiries, rate plan questions, and billing discrepancies for AT&T accounts.

  • Customer Service Representative

    Hinduja Global Solutions · 2016 — 2017
    Managed customer cancellation requests with empathy, re-engaging members by reinforcing fitness goals and offering tailored subscription options. Facilitated monthly subscription management, processing modifications and order changes for seamless account maintenance. Identified customer needs during calls to propose relevant account add-ons and upgraded services.

  • Failure Analysis Technician

    Maxim Integrated Philippines · 2012 — 2015
    Supported senior engineers in semiconductor laboratory operations, assisting with equipment maintenance, calibration, and routine testing protocols.

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