Ranielle Y.

Ranielle J. is a dedicated professional with experience in the BPO and call center industries, specializing in roles that require strong communication and customer service prowess. With a background as a Collections Officer at Connext Insurance Holdings, she managed payment schedules and client interactions through calls, texts, and emails. This role included investigating issues and escalating them appropriately. At Concentrix Abreeza, she worked as a Customer Service Representative focusing on account management and billing inquiries, where she provided prompt and clear solutions to customer questions. During her tenure at TDCX Philippines, Ranielle supported clients with travel-related inquiries and arrangements through Airbnb, ensuring all aspects of their stay were seamless. She holds a Bachelor's degree in Elementary Education and is a licensed professional teacher. Fluent in English, Tagalog, and Bisaya, Ranielle leverages excellent communication skills, proficiency in Microsoft Word and Powerpoint, and the ability to work independently or collaboratively to meet team and company objectives.