Ranier M.
Mid-Level Administrative Quality Support Specialist
Open to offersNew to PlatformAbout
Ranier Matthew D. is an experienced Administrative Support and Operations Specialist with over six years in back-office roles across digital services, banking, and finance sectors. At PANOPTYC, he conducts departmental KPI monitoring, performance reporting, and rigorous quality audits, providing process guidance to enhance workflow and productivity. His tenure as a Back Office & Customer Support Associate at TELUS DIGITAL involved precise documentation, database management, and cross-department collaboration to resolve customer requests within SLAs. At ALORICA, Ranier managed chat-based customer transactions, CRM data entry, and operational reporting. As a Data Analyst and Content Moderator at ACCENTURE, he analyzed large datasets and audited social media content for compliance with global policies. With a BS in Banking and Finance, he is certified as a Go High Level Platform Specialist and skilled in CRM management, KPI reporting, and quality auditing using tools like Google Workspace, MS Office, Zendesk, Zoho, and Intercom.
Experience
Back Office & Customer Support Associate
TELUS DIGITAL · 2024 — 2024Handled customer inquiries through chat and email, ensuring accurate documentation and record management. Maintained and updated customer databases and service request logs with high precision. Worked with internal teams to resolve complex issues while adhering to established SLAs.Messaging Expert / Back Office Support
ALORICA · 2021 — 2024Conducted chat-based transactions while meticulously recording interactions in the CRM. Followed Standard Operating Procedures (SOPs) and compliance protocols rigorously. Supported supervisors by assisting with daily reporting and monitoring critical operational matters.Administrative Quality Support / SME
PANOPTYC · 2023 — PresentOversaw departmental KPIs and created performance reports for management analysis. Performed thorough quality audits to ensure full compliance with internal operational policies. Offered process guidance and mentorship to operations teams to enhance workflow efficiency. Detected data trends and provided recommendations to boost team productivity.Data Analyst / Content Moderator
ACCENTURE · 2019 — 2020Examined large datasets to facilitate business needs and operational decision-making. Reviewed social media content to ensure compliance with global regulatory and safety standards. Established internal procedures aimed at optimizing data review workflows.Loan Assistant
UCPB · 2018 — 2018Assisted in the preparation of loan disclosures and necessary legal documents for processing. Coordinated credit report retrieval and property appraisal activities to support loan officer evaluations. Ensured complete documentation was in place for audit compliance.
Skills & Expertise
Education
- BS in Banking and FinanceDr. Yanga’s Colleges Inc. · 2014 — 2018
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