RANII K.

Rani K. is a detail-oriented Senior Travel Process Associate with extensive experience in the travel and customer service industry. Specializing in airline reservations and ticketing through systems like Amadeus, she excels in managing exchanges, refunds, and complex customer inquiries. Rani has demonstrated her capabilities in roles at Fareportal and British Airways, where she provided exceptional support through web chat, handled booking and cancellation processes, and managed payment and billing issues efficiently. Her proficiency extends to working on fraud and dispute management, ensuring customer satisfaction while maintaining data security. At IGT Solutions, she supported the Expedia Process, resolving travel-related issues and managing high-ticket volumes with unwavering professionalism. Rani's educational background includes a Bachelor in Tourism Studies from IGNOU and a diploma in Hospitality, Travel & Customer Service from Frankfinn Institute. Her technical prowess is reflected in her adept use of GDS systems, CRM, and Salesforce, facilitating professional and accurate customer interactions.