Ranim Y.
Mid-Level Account Management Specialist
Open to offersNew to PlatformAbout
Ranim E. is a versatile professional with extensive experience in Account Management and the GCC market, specializing in the SaaS/PropTech landscape. Renowned for building meaningful relationships with high-intent stakeholders, Ranim demonstrates a keen ability in maintaining meticulous CRM hygiene to manage client lifecycles effectively, reduce churn, and pinpoint upsell opportunities. While at PlanRadar, Ranim excelled as a Sales Development Representative, leveraging tools like LinkedIn Sales Navigator and ZoomInfo for stakeholder identification in the construction industry. Ranim's tenure at Tabby as a Customer Service Representative honed skills in resolving complex account and billing inquiries. A previous role at The First Group involved presenting Dubai hotel investment options, underscoring a talent for dynamic lead qualification and event management. Armed with a Bachelor’s in Biotechnology from Modern Sciences & Arts University, Ranim combines technical prowess with practical project management fundamentals and diverse service experience, proficiently operating within Microsoft Office and Google Suite environments.
Experience
Sales Development Representative
PlanRadar · 2025 — 2026Utilized LinkedIn Sales Navigator, ZoomInfo, and Lusha for identifying and verifying high-intent stakeholders in the GCC market. Managed an outbound pipeline by extracting and cleaning lead data, and conducted initial discovery calls to understand organizational structures in construction, pinpointing key pain points. Collaborated with Account Executives on account-based marketing strategies for targeted enterprise construction firms. Oversaw lead lifecycle in Zoho CRM, ensuring data hygiene and supporting hand-offs to the Account Executive team. Worked with the Marketing department to script and appear in video advertisements.Customer Service Representative
Tabby · 2024 — 2025Delivered customer support through calls, emails, and chat, ensuring quick resolution of inquiries related to accounts and billing. Assisted customers with managing their accounts, including updates and troubleshooting. Maintained precise customer records while adhering to company policies.Sales Development Representative
The First Group · 2023 — 2024Presented investment opportunities in Dubai hotel rooms to potential investors. Qualified leads for event attendance and handled objections effectively. Scheduled and confirmed participation for exclusive investment events across various locations, fostering strong relationships with leads to enhance event turnout.Customer Service Representative
Ezz Elarab · 2022 — 2022Coordinated car maintenance bookings on a monthly basis, ensuring a smooth experience for customers. Provided detailed information about car specifications and pricing to assist in customer decisions. Developed a knowledge base aimed at improving team efficiency and service quality.Sales Development Representative
BlueGrid · 2018 — 2020Conducted cold calls for generating leads related to solar panel consultations, auto warranties, and home renovations. Scheduled appointments for potential clients, supporting the sales teams while maintaining a high call volume and weekly sales targets. Built rapport with prospects through persuasive pitches to convert them into leads.Customer Service Representative
Vodafone UK · 2017 — 2018Handled customer billing inquiries and discrepancies effectively, while processing refunds, adjustments, and account updates accurately. Assisted customers in understanding bills and service plans, ensuring high standards of service during high-volume calls.
Skills & Expertise
Education
- Bachelor Degree in BiotechnologyModern Sciences & Arts University
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