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Ranjini S. — Mid-Level Customer Service Specialist from Malaysia

Ranjini S.

Mid-Level Customer Service Specialist

Malaysia 6+ years
Open to offersNew to Platform
Languages
English
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About

Ranjini S., a seasoned Customer Service Representative and Spare Part Assistant, has developed a solid foundation in customer interaction and data management, with extensive industry experience at companies like U Base Asia SDN BHD, Striker Crushing And Screening Sdn Bhd, and Pos Malaysia Call Centre. With a Diploma in Technology Management from Rannival Academy, she has excelled in KYC verification, managing and updating customer information, and ensuring compliance with verification standards. Her role at U Base Asia involved extensive data entry, while at Striker Crushing And Screening, she efficiently handled customer enquiries, created sales orders, and maintained customer records. At Lotus's Malaysia and Pos Malaysia Call Centres, she adeptly managed inbound and outbound calls, demonstrating proficiency in handling high-volume communications across various channels. She is highly skilled in English, Bahasa Melayu, and Tamil, and possesses an impressive suite of technical skills, including computer proficiency and customer service tools.

Experience

  • Customer Service Representatives

    U Base Asia SDN BHD. · 2025 — 2026
    Conducted KYC (Know Your Customer) verification for user accounts, reviewed and validated identity documents, and ensured compliance with company policies. Managed high-volume data entry with precision and flagged suspicious information while maintaining user data confidentiality.
  • Spare Part Assistant

    Striker Crushing And Screening Sdn Bhd. · 2022 — 2025
    Responded to customer inquiries, created quotations and sales orders, and followed up on customer quotes. Updated customer records and arranged weekly reports for meetings.
  • Customer Service Professional

    Lotus's Malaysia Call Centre · 2022 — 2022
    Provided product and service information to customers, resolved significant service issues, and opened customer accounts by recording account details. Updated customer orders and ensured timely arrangement of orders.
  • Customer Service Representative

    Pos Malaysia Call Centre · 2018 — 2021
    Engaged with customers through multiple communication channels, answered incoming calls, and performed outbound calls to address customer complaints. Utilized live chat software efficiently and managed customer queries via social media.
  • Telemarketing Executive

    UTS Marketing Solutions · 2018 — 2018
    Conducted outbound calls to potential customers to sell products and solicit donations. Maintained tracking of customer contact lists and explained service benefits while obtaining payment information.

Skills & Expertise

Education

  • Diploma in Technology Management
    Rannival Academy · 2012 — 2015
  • SPM
    Sekolah Menengah Kebangsaan Pantai Remis · 2007 — 2011

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