raouia Z.

Raouia Z. is an experienced administrative professional with 8 years in the field, specializing in the management of daily operations within the business administration and call center industries in Marrakech. She has held roles such as Assistante de Direction at Entreprise RWAFA CAR, where she was responsible for the gestion de documents, organization of schedules, and client reception. As a Téléconseillère at a Marrakech-based centre d’appel, Raouia managed incoming and outgoing calls, provided client assistance, oversaw claims follow-up, and ensured meticulous data entry. Her proficiency with MS Office applications like Word, Excel, PowerPoint, and Access, along with Simple Comptable, supports her capacity for efficient administrative support and effective dossier management.