Raphael P.
Mid-Level Social Media Specialist
Open to offersNew to PlatformPortfolios
About
Raphael P. is an experienced Social Media Specialist and remote freelance V.A. with a Bachelor’s degree in Business and Hospitality Management from Holy Angel University. He has managed and executed social media campaigns, content creation, and community engagement for Philippine companies such as Bubble Bee Laundry and FAB Philippines in the e-commerce and digital business sectors. Raphael has overseen daily creative and operations teams, leveraging platforms like Zendesk, Hubspot, and project management tools including Monday.com and Clickup. His background also includes roles in sales, customer service, and operations with Connex Global Communications (telco), Gonzales Medical Enterprise (medical sales), and Starbucks Philippines (food service). With direct experience in KPI tracking, social media analytics, and CRM management, Raphael contributes expertise in digital marketing and business operations support.
Experience
Social Media Specialist
Bubble Bee Laundry (PREMIO) · 2025 — PresentDeveloped and executed social media campaigns and schedules from inception, ensuring brand consistency across platforms. Created and designed engaging content, including images, videos, and written posts. Implemented a content calendar encompassing giveaways and collaborations while continually tracking social media KPIs such as impressions and engagement metrics. Provided community management by engaging with users and monitoring comments, staying updated with trends and analyzing competitor activities.Supervisor Operations | Customer service Team Lead
Connex Global Communications Inc. · 2024 — 2025Oversaw daily operations and evaluated performance metrics. Conducted team meetings and provided ongoing coaching for team development. Analyzed performance data and collaborated with various departments to address issues and escalate concerns while fostering a culture of continuous improvement.Digital Business Developer
EducLaas Singapore · 2023 — 2024Promoted an upskilling program for students pursuing degrees, focusing on IT and Business development. Engaged with potential school partners, managing their details within the CRM system and inviting them to online presentations while cultivating strong relationships for program support.Front Desk Barista
Starbucks Philippines · 2018 — 2019Specialized in preparing and serving coffee beverages while developing guidelines for quality assurance. Collaborated with baristas to maintain consistent quality and engaged customers with knowledge about coffee offerings. Installed cleaning routines and adhered to company policies to enhance the café experience.Sales and Administrative Assistant
Gonzales Medical Enterprise · 2013 — 2017Implemented sales plans and managed in-store promoters to execute product knowledge effectively. Monitored product performance and collaborated with retail partners to ensure compliance. Prepared reports on sales and inventory, leading product training for promoters and partners.
Skills & Expertise
Education
- Bachelors Degree in Business and Hospitality ManagementHoly Angel University · — — 2017
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