Raquel B.

Raquel B. is a Virtual Operations Specialist with over two years of experience supporting US healthcare, e-commerce, and government sectors. In her role as a Quality Assurance Auditor at UnitedHealthcare Optum, she audited healthcare claims for accuracy and process compliance, identified performance trends, and trained agents on quality standards. Her work as an Amazon Customer Service Associate involved resolving orders, returns, and billing inquiries via multiple channels, contributing to customer satisfaction. In the Local Government of San Fernando Treasurer’s Office, she managed real property and business tax records, processed payments, and created SOP visuals to streamline administrative workflows. Raquel is skilled in Google Workspace Tools, data entry accuracy, and utilizes platforms such as Trello and Asana to optimize internal processes.