Raquel P.
Senior Virtual Assistant
Open to offersNew to PlatformAbout
Raquel P. is a seasoned General Virtual Assistant with nearly nine years of experience spanning customer service, cold calling, administrative support, and online teaching. She has excelled in roles as diverse as a B2B appointment setter, where she conducted email outreach to generate qualified leads, and as a LinkedIn lead generator, managing client databases. Her tenure with Credit Corp Group saw her efficiently managing outbound call campaigns using dialer tools. At Concentrix Philippines, she adeptly handled inbound calls and maintained customer satisfaction through problem resolution. In the financial sector, her role in the accounting department of AICE Corporation involved tasks like managing accounts payable and receivable, and inventory costing. Raquel is proficient in data entry, Microsoft Office, and Google Workspace, showcasing her ability to adapt and learn fast in various industries. Her educational background includes a Bachelor of Science in Business Administration, majoring in Marketing Management from Southern Mindanao Colleges, solidifying her multifaceted skill set in administrative and operational roles.
Experience
B2B Appointment Setter (Email)
Remote · 2026 — PresentPerformed email outreach to prospective clients, aimed at introducing services and generating qualified leads. Responded to inquiries while nurturing interest and directing prospects to the CEO. Updated lead information in CRM and spreadsheets, tracking outreach and responses. Qualified leads based on identified interests and managed follow-up emails to enhance response rates.B2B LinkedIn Lead Generation
Remote · 2025 — 2025Conducted research to identify potential clients for B2B lead generation. Organized and collected contact information including emails and LinkedIn profiles while maintaining lead databases. Assisted with basic administrative duties related to lead generation.Campaign Clicker (Dialer)
Credit Corp Group · 2023 — 2025Efficiently managed outbound call campaigns utilizing dialer tools. Maintained accurate clicking and tagging of numbers while ensuring focus and consistency in repetitive administrative tasks.Customer Service Representative
Concentrix Philippines · 2022 — 2023Handled inbound and outbound communication through calls, emails, and chat support. Recorded customer details and addressed concerns in the database, promptly resolving issues while maintaining high satisfaction ratings. Updated product listings and monitored changes in client accounts.Accounting Department
AICE CORPORATION · 2021 — 2022Managed accounts payable by overseeing and making payments for raw materials and operational expenses. Responsible for accounts receivable, tracking payments from distributors, retailers, and customers. Monitored inventory levels and calculated product costs, essential for effective pricing and profitability analysis.Online English Teacher
Native Camp · 2020 — PresentConducted online English lessons for international students. Developed engaging lesson plans and monitored student progress, demonstrating patience and clear communication while adapting to various learning styles.B2B Cold Calling Agent
GLOW BUSINESS SOLUTIONS · 2018 — 2020Generated leads by identifying organizations and businesses. Made outbound calls to potential customers to introduce products and highlight benefits while adhering to sales targets and maintaining accurate records of progress.
Skills & Expertise
Education
- Bachelor of Science in Business Administration (Major in Marketing Management)Southern Mindanao Colleges · 2013 — 2017
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