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RAQUEL M. — Mid-Level Administrative Support Specialist from Philippines

RAQUEL M.

Mid-Level Administrative Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Raquel D. is a seasoned Administrative Support professional passionate about operational excellence and client service. With significant experience across various roles, she has demonstrated a knack for data management and addressing client concerns effectively. At Concentrix, as a Pearson Advisor, she expertly handled client issues through email correspondence, focusing on managing and organizing vital data. As a Production Mentor at Alorica for the Amazon account, Raquel provided thorough training and performance evaluations to new hires, ensuring professional growth and high-level client satisfaction. Her tenure as a Quality Assurance Inspector at Seven Dragons Inc. showcased her analytical skills through rigorous inspections and inventory oversight to maintain company standards. Moreover, Raquel adeptly managed data compiling and documentation in her role as an Enumerator for the National Housing Authority. Her technical proficiency in tools such as Excel, PowerPoint, and Salesforce supports her effectiveness in dynamic professional settings.

Experience

  • Advisor 1

    Concentrix, Cubao (Pearson Account) · 2025 — Present
    Addressed client issues through email communication, managed escalated concerns, and organized client data and information.
  • Production Mentor

    Alorica, Marikina (Amazon Account) · 2023 — 2025
    Onboarded new employees by delivering comprehensive workflow and tool training, performed performance evaluations, and led the resolution of high-level client escalations.
  • Customer-Service Representative

    Alorica, Marikina (Amazon Account) · 2023 — 2023
    Provided assistance to customers by addressing inquiries and resolving issues as they arose.
  • Quality Assurance Inspector

    Seven Dragons Inc. · 2019 — 2022
    Conducted rigorous visual and measurement tests to ensure compliance with technical specifications, managed documentation and inventory for non-conforming goods, and reported findings to management.
  • Enumerator in Socio-Economic Profiling

    National Housing Authority, Rodriguez Rizal · 2017 — 2019
    Conducted on-site surveys to gather accurate data on housing conditions and socio-economic profiles, and organized, digitized, and synthesized field notes into structured datasets.

Skills & Expertise

Education

  • Bachelor in Industrial Technology
    Marikina Polytechnic College · 2011 — 2017

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