Raquel B.
Senior Virtual Assistant
Open to offersNew to PlatformAbout
Raquel P. is a seasoned professional with over a decade of experience in training, executive support, and recruitment within the BPO sector. Her career has encompassed roles as an ESL instructor and a virtual assistant, where she honed her skills in Microsoft PowerPoint, Excel, Word, and Canva. Raquel's tenure at Magic as a Virtual Assistant saw her efficiently managing customer service and dispatching tasks, leveraging tools like Discord and Onfleet. At VXI, she excelled as a Language/Leap Trainer, developing training modules for communication skills and call center scenarios. Her role as Talent Assessor at Allegis Global Solutions involved managing the ATS and employing Boolean search techniques to source candidates. Raquel has also been recognized for her contributions with awards like the BPO Trainer of the Year at Sutherland Global Services. Her skills in team management and conflict resolution underscore her capacity to lead and innovate in dynamic environments.
Experience
Virtual Assistant
Magic · 2023 — 2026Handled customer service support by responding to emails. Assigned customers to drivers using Onfleet and managed dispatching tasks. Processed orders through the POS system.Language/Leap Trainer
VXI · 2021 — 2023Delivered language training sessions aimed at improving employees' communication skills in English. Created training modules including lesson plans and practice materials tailored to call center scenarios. Evaluated employees through tests and mock calls to assess communication proficiency.Talent Assessor
Allegis Global Solutions · 2021 — 2021Managed the applicant tracking system (ATS) and sourced candidates using platforms like LinkedIn Recruiter and Citrix. Employed Boolean search techniques and oversaw the recruitment process for various roles. Scheduled interviews and participated in meetings with hiring managers regarding new requisitions.ESL Teacher / Process Trainer / Team Leader
Acadsoc Ltd · 2017 — 2021Conducted online English lessons and assessed students’ language proficiency. Developed lesson plans to enhance learning outcomes and provided constructive feedback. Delivered training programs to improve operational efficiency and mentored new hires.Team Leader / Virtual Assistant / Sales Trainer / Recruiter
Freelance / Direct Clients · 2011 — 2017Guided team members to enhance performance and developed training materials for sales teams. Managed emails and administrative tasks as a virtual assistant, offering customer service support. Conducted screenings and interviews for candidates to meet job requirements.Escalation / Customer Service Representative & Product / Process Trainer
Sutherland Global Services · 2009 — 2011Provided customer service support and managed escalations to resolve complex issues. Developed training materials for new hires and conducted training sessions focused on improving service quality.Team Leader / BPO Trainer
Globe Lines Telecom Laguna · 2008 — 2009Oversaw team operations and assisted in the resolution of customer service issues. Developed training materials and conducted training sessions for new hires.Master Teacher
Saint Peter and Paul Laguna · 2003 — 2008Prepared and delivered lesson plans across various subjects while assessing student progress. Provided mentorship and employed engaging instructional strategies to facilitate effective learning.
Skills & Expertise
Education
- Bachelor of Secondary EducationCamarines Norte State College · 1998 — 2002