Raquel M.
Mid-Level Operations Manager
Open to offersNew to PlatformAbout
Raquel M. is an accomplished professional with a robust career spanning various roles in operations and human resources. Currently serving as an Assistant Manager, Operations at Bizsolv Asia MPC, she expertly handles client relations in Metro Manila and Clark Pampanga, ensuring recruitment requirements are met and communications are efficiently managed. Her comprehensive experience includes managing recruitment metrics, onboarding processes, and employer branding strategies. Raquel has a strong track record in updating recruiting procedures and implementing new sourcing methods, including social recruiting and Boolean searches. Her capability extends to her previous role as an HR Assistant Manager – Recruitment, where she supervised recruiting teams and collaborated with account managers to identify future hiring needs. With a Bachelor of Science in Commerce, major in Management, from the University of the Assumption, she is a seasoned leader in both operational oversight and HR functions, contributing effectively to her team's success and the company's profitability.
Experience
Assistant Manager, Operations
BIZSOLV ASIA MPC · 2016 — PresentOperates independently while managing client accounts in Metro Manila and Clark Pampanga. Ensures recruitment needs of clients are met and collaborates with HR on employee memos. Communicates directly with managers and supervisors, addressing problems and ensuring proper communication through emails and calls. Follows up on client collections and monitors employee performance assigned to clients. Reports to the General Manager and processes client contracts after legal approval.HR and Admin Officer
EXCELASIA TRAINING AND DEVELOPMENT, INC. · 2007 — 2015Oversees HR and administrative tasks for Cebu, Alabang, and Shaw locations. Maintains employee records and tracks attendance while determining staffing requirements. Coordinates activities among staff, administers salaries, and prepares budget estimates. Ensures proper management of business premises and responds to correspondence.Administrative Assistant
F J & G ENTERPRISES, CO. · 1995 — 2007Reports to the General Manager and monitors daily office activities. Handles major customer accounts and manages sales reporting. Prepares cash receipts and disbursements while maintaining communication with customers regarding orders. Compiles various sales and tax reports, ensuring compliance with financial regulations.Student Assistant (Guidance Office)
University of the Assumption · 1993 — 1994Assists the Guidance Directress with paperwork and document filing. Aids new students during enrollment and supports Guidance Counsellors during entrance exams. Monitors working students' attendance.HR Assistant Manager – Recruitment
BIZSOLV ASIA MPCDevelops and updates recruitment processes, including job applications and onboarding. Oversees the recruiting team and tracks metrics such as time-to-hire. Introduces new sourcing methods, assesses recruitment software, and recommends job advertising options. Advises managers on interviewing and enhances the employer brand while coordinating future hiring needs.Clark Operations Officers
BIZSOLV ASIA MPCLeads the branch office operations in Clark Freeport and the Central Luzon Area. Manages functional areas of HR, Administration/Finance, and Development/Sales. Supervises HR coordinators and customer care initiatives, ensuring client satisfaction and KPI compliance. Participates in monthly operations reviews and consults with management on operational challenges.Executive Assistant to the President
EXCELASIA TRAINING AND DEVELOPMENT, INC.Reports directly to the President, managing communications with trainees regarding employment. Assists with collection follow-ups and prepares reports on trainee employment. Serves as receptionist, handling phone calls and logging documents, while supporting Account Managers and the President with daily operations.
Skills & Expertise
Education
- Bachelor of Science in Commerce Major in ManagementUniversity of the Assumption · 1992 — 1995
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