RASHEEDAT L.

Rasheedat L. is an energetic and customer-focused professional based in Lagos, Nigeria, currently serving as a Customer Experience Associate at Access Bank PLC. With over a year of experience, she has excelled in managing high-volume customer interactions across voice, email, and social media channels. Her exemplary skills in CRM tools like Salesforce and Zendesk have enabled her to maintain a 95% first-contact resolution rate. Rasheedat has been recognized as a top performer, consistently ranking among the top 3 customer service agents in her team. Additionally, she designed a follow-up system that improved customer satisfaction scores by 35%. Her role also involved mentoring new hires, boosting team productivity, and driving a 40% increase in digital product adoption. Previously, she was a Liaison & Administrative Officer at NYSC Secretariat, where she managed data and onboarding for corps members with precision. Rasheedat holds a B.Sc. in Industrial Relations and Personnel Management from the University of Ilorin.