Rashidat A.
Mid-Level Customer Success Manager
Open to offersNew to PlatformAbout
Rashidat A. is a dedicated Customer Success Manager and Customer Advocacy Specialist with extensive experience in enterprise software support and client retention within the technology sector. Drawing from a robust background in Food Science & Technology, she effectively manages the complete client lifecycle, from onboarding to renewal, ensuring high levels of customer satisfaction and loyalty. In her current role at Union Systems Limited in Nigeria, she excels as the primary liaison between customers and technical teams, adeptly resolving issues, conducting feedback sessions, and proactively preventing client churn. Known for driving product adoption and improvements, Rashidat maintains a stellar customer satisfaction score above 95% while monitoring account health through trend analysis. Her previous experience includes serving as an Assistant Manager at Ellesweaves, where she enhanced supply chain efficiency and contributed to revenue growth through strategic business development. Rashidat leverages her proficiency in CRM platforms and order processing to support operational excellence and customer-focused initiatives.
Experience
Customer Advocacy Officer & Product Support Specialist
Union Systems Limited · 2024 — PresentActed as the main liaison between clients and internal technical teams, managing all aspects of client relationships to ensure timely issue resolution and high customer satisfaction. Conducted regular client check-ins and feedback sessions to enhance retention and identify expansion opportunities, utilizing customer insights for product enhancements. Analyzed support ticket trends to monitor account health and proactively addressed potential risks to minimize downtime. Collaborated with engineering, sales, and operations to effectively meet complex client requirements and facilitate renewal discussions. Addressed over 60 customer inquiries daily through various channels, consistently achieving a customer satisfaction score above 95%. Documented recurring issues in the CRM knowledge base to reduce repeat complaints and support customer retention efforts.Assistant Manager
Ellesweaves · 2022 — 2024Provided exceptional customer service and product support, which helped maintain strong client relationships and encourage repeat business. Oversaw the entire order fulfillment process and monitored inventory levels to prevent stockouts while optimizing supply. Established quality control protocols that enhanced product consistency and bolstered the brand's reputation. Developed and implemented business development strategies that contributed to revenue growth.Quality Control Specialist (Internship)
Mayor Agriculture World · 2022 — PresentPerformed laboratory and field tests to ensure product quality while detecting defects and confirming compliance with industry standards. Worked closely with the production team to execute corrective measures and foster ongoing quality improvements. Maintained precise audit-ready documentation of quality control processes.
Skills & Expertise
Education
- B.Tech in Food Science & TechnologyKano State University of Science & Technology · — — 2023
- West African Senior School Certificate (WASSCE)Administrative Staff College of Nigeria · — — 2015
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