Ravi T.

Provided production support for critical systems, addressing complex issues to ensure application stability. Managed AWS (EC2, S3, IAM), UNIX, and Docker infrastructure, improving deployment processes and system performance. Executed optimized Oracle SQL queries to enhance database efficiency. Implemented Docker-based deployments and Redis caching for better system scalability. Handled over 100 incidents monthly, ensuring SLA compliance while managing operational continuity through shift turnovers. Designed and implemented RESTful APIs for integration between internal systems and external platforms. Conducted API testing with Postman and SoapUI to verify performance and reliability. Collaborated with cross-functional teams to troubleshoot API-related issues, minimizing client disruptions. Automated tasks through Shell Scripting, enhancing operational efficiency. Monitored and optimized AWS resources for cost-effective cloud infrastructure. Ensured secure data transfers and integrations using FTP/SFTP protocols. Utilized Cherwell, ServiceNow, Jira, and Autosys for incident management and job scheduling. Provided team training, managed shift handovers, and documented SOPs for seamless knowledge transfer. Engaged with clients via calls, emails, and chats to deliver timely updates and resolve incidents. Supported maintenance releases and product upgrades to minimize downtime.

Managed end-to-end deployment of products on client servers, ensuring smooth integration and prompt issue resolution. Designed and executed containerization strategies using Docker to enhance deployment efficiency. Oversaw application deployments on client servers, configuring Tomcat, MongoDB, and Nginx for optimal operation. Provided on-call support to troubleshoot server issues and maintain application availability. Assisted in developing and deploying containerized applications for consistency in environments. Analyzed incident data using DSS principles for efficient troubleshooting and proactive resolution. Supported web applications on AWS EC2, modifying instances and security groups per project needs. Implemented Redis caching in applications for improved data retrieval and reduced database load. Managed application issues and incidents to ensure system reliability and minimal downtime. Collaborated on upgrading the DMAPIM product according to client requirements and provided comprehensive support throughout the process. Escalated unresolved issues and documented critical bugs for the development team. Maintained high availability of services related to production maintenance and deployment. Participated in bridge calls during maintenance releases and enterprise rollouts to facilitate successful deployments.