Ravi S.
Senior IT Operations Specialist
Open to offersNew to PlatformAbout
Ravi S. is an experienced IT Operations Specialist with over seven years in managing enterprise IT systems and cloud infrastructure across sectors like SaaS and enterprise software. Having contributed to ESG Book Pvt. Ltd. and UKG (formerly Kronos), he has overseen the administration of Windows and Linux environments, delivered robust end-user support, and implemented cloud operations and security protocols. At ESG Book, Ravi managed end-to-end IT infrastructure, network components, and identity access management, while handling incident resolution and coordinating IT upgrades using tools such as JIRA and ServiceNow. At UKG, he maintained production servers, performed system updates, and leveraged monitoring tools including Splunk and SolarWinds to ensure operational reliability. Ravi is adept in scripting with PowerShell and Python for automation tasks, and has demonstrated hands-on proficiency in IT security and compliance within high-demand environments.
Experience
IT Operations Specialist
ESG Book Pvt. Ltd. · 2023 — 2025Oversaw the entire IT infrastructure, which encompassed endpoint devices, network components, identity access management (IAM), and system security protocols. Addressed technical support requests and troubleshooting related to hardware, software, and network issues to minimize business disruption. Facilitated onboarding procedures that included laptop provisioning, credential setups, IT induction, and granting user access to databases and systems. Executed IT security measures aligned with compliance standards, and carried out routine system checks, updates, and documentation using JIRA and SOPs. Engaged with cross-functional teams and external vendors to manage IT upgrades, procure equipment, and ensure consistent system operations.Cloud Infrastructure Engineer
Ultimate Kronos Group (UKG) · 2018 — 2023Installed, configured, and maintained Windows, Windows Server, and Linux operating systems within a cloud infrastructure setting. Administered monitoring and alerting processes utilizing tools such as App Manager, Splunk, and SolarWinds; managed incident and change procedures through Service Now and Salesforce CRM. Conducted regular patching, backups, and system updates on production servers to bolster availability and reliability. Evaluated system logs alongside performance metrics to detect issues, resolve bottlenecks, and enhance server uptime and efficiency. Assisted in CI/CD processes and automation by leveraging scripting skills in PowerShell and Python for deployment and infrastructure tasks.
Skills & Expertise
Education
- B.Tech. in Computer Science EngineeringM.E.R.I College, MDU · — — 2018
- Diploma in Computer EngineeringAditya Institute of Technology · 2011 — 2014
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