Ravindu S.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Ravindu S. is a proficient IT Support Specialist based in Katowice with a focus on technical support, system administration, and process automation. Currently employed at DROGRÓD – SZYMON TETLA, Ravindu independently manages the company's IT infrastructure and ensures the continuity of IT systems while providing swift responses to user queries. In a concurrent role at Akord Accounting Office, Ravindu provides comprehensive technical support, executes root cause analysis, and implements process automation. As a freelance Software Engineer, he develops IT support tools, writes Python scripts for automation, designs GUIs, and builds runtime environments using Docker. He also explores AI through image and audio processing projects. Ravindu’s educational background includes a Master’s degree in Computer Science with specialization in Python Development from WSB Merito Chorzów, and a Bachelor’s degree in Mobile and Industrial IT Systems from the Silesian University of Technology. He speaks Polish, English, and Sinhala fluently.
Experience
IT Support Specialist
DROGRÓD – SZYMON TETLA · 2025 — PresentIndependently managed the company's IT infrastructure, including the local network and workstations. Administered and maintained the company website, overseeing content updates, technical supervision, and vendor communication. Ensured system continuity and provided rapid responses to user requests. Configured and maintained computer hardware, network devices, and peripherals, while collaborating with external companies to develop IT solutions.IT Support Specialist
Akord Accounting Office · 2024 — PresentProvided technical support to office staff addressing issues related to computers, software, printers, and network connectivity. Configured new workstations, including setting up operating systems, user accounts, network access, and office applications. Conducted root cause analysis and implemented long-term solutions. Collaborated with external IT service providers for issue escalation.Software Engineer
Freelance / Personal Projects · 2018 — PresentDeveloped tools to support IT teams and end users. Created Python scripts to automate administrative and user tasks, and built simple GUI applications to streamline workflows. Designed dashboards for system and service monitoring, and utilized Docker for building and testing runtime environments. Worked with Raspberry Pi for auxiliary tools and test environments, and implemented projects for image and audio processing to enhance technical skills.Translator and Interpreter
Freelance · 2016 — 2018Provided written and spoken translations in Polish, English, and Sinhala, facilitating language support during business meetings and formal procedures. Ensured clear and accurate communication between parties, developing strong communication skills applicable in IT user support roles.
Skills & Expertise
Education
- Master's degree in Computer Science (practical profile), specialization: Python DeveloperWSB Merito Chorzów · 2024 — 2025
- Bachelor of Engineering in Computer Science (academic profile), specialization: Mobile and Industrial IT SystemsSilesian University of Technology · 2020 — 2024