8 viewsTalent
Ravyn G. — Senior Administrative and Operations Support Specialist from United States

Ravyn G.

Senior Administrative and Operations Support Specialist

United States 3-6 years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Ravyn G. is a dedicated and detail-oriented administrative and operations professional based in Batavia, Ohio, with over 8 years of experience across various sectors, including insurance, banking, and customer service. At SageSure Insurance, as a Premium Accounting Representative, Ravyn efficiently handles premium payment processing, policy invoicing, and remote coordination using tools like Microsoft Teams. Previously, she served at Nieman Plumbing as a Customer Service Dispatcher, managing technician schedules and service requests while maintaining customer records with Electronic Service Control. At Fifth Third Bank, her role as a Lockbox Payment Processor involved managing high-volume financial transactions, showcasing her expertise in payment processing. Her tenure at Oakley included providing comprehensive customer support across multiple digital communication channels, utilizing systems like CRM and SAP for real-time operational updates. Ravyn's foundation includes an associate degree in accounting from DeVry University, further supporting her analytical skills in data entry and premium accounting.

Experience

  • Premium Accounting Representative

    SageSure Insurance · 2024 — Present
    Processed premium payments through ACH, lockbox, and credit card transactions, ensuring accuracy. Handled policy invoicing, premium collections, autopay enrollments, cancellation notices, and return premium processing. Investigated payment discrepancies and account issues while maintaining detailed account documentation. Collaborated with internal departments via Microsoft Teams to bolster daily operations.
  • Customer Service Dispatcher

    Nieman Plumbing · 2023 — 2024
    Coordinated daily technician schedules and managed a high volume of service requests. Scheduled appointments and maintained customer records in Electronic Service Control (ESC). Supported job costing and parts coordination, while also managing document scanning and file management tasks.
  • Lockbox Payment Processor

    Fifth Third Bank · 2023 — 2023
    Processed financial transactions in high volume, adhering to confidentiality and accuracy standards. Verified payment information, sorted documents, and entered transaction data into internal systems, preparing financial documents according to specifications.
  • Customer Service Specialist | Email & Chat Representative | Real Time Adherence Specialist

    Oakley · 2017 — 2023
    Delivered customer support via phone, email, chat, and digital communication channels. Handled refunds, credits, returns, and order modifications while resolving complex account issues. Utilized SAP, Excel, and multiple CRM systems, and communicated operational updates to leadership regarding workforce management metrics.
  • Shift Leader

    Steak 'n Shake · 2012 — 2016
    Oversaw daily restaurant operations and provided training to team members. Coordinated employee scheduling and inventory management, and handled customer service activities. Maintained operational standards and resolved customer concerns in a fast-paced setting.

Skills & Expertise

Education

  • Associate Degree in Accounting
    DeVry University
  • High School Diploma
    Fayetteville-Perry High School

Interested in this professional?

Sign in as an employer to save this profile or invite Ravyn G. to a job.

Sign in as an employer