Rawan F.
Mid-Level Bilingual Customer Experience Executive
Open to offersNew to PlatformAbout
Rawan F. is a Bilingual Customer Experience Executive with hands-on expertise in customer service and data management, currently serving at Kanaba Home since February 2025. Based in Alexandria, Egypt, Rawan is adept at addressing high-volume customer inquiries across live chat, WhatsApp, and email channels, ensuring swift and professional responses. She specializes in CRM systems handling and maintains accurate records to support efficient operations. Her responsibilities include resolving customer complaints, driving order conversions, conducting proactive follow-ups, and collaborating with logistics, operations, and sales teams. With fluent proficiency in Arabic and advanced English (C1), Rawan leverages her background in electrical engineering, strong multitasking abilities, and experience in remote work settings to support client retention in the retail and e-commerce industries.
Experience
Customer Experience Executive
Kanaba Home · 2025 — PresentManaged a large volume of customer inquiries through live chat, WhatsApp, and email, ensuring timely and professional responses. Addressed customer complaints effectively while achieving high satisfaction levels. Kept customer records accurate and updated using CRM systems. Followed up with potential customers to facilitate conversions and assist with order completion. Provided ongoing support after interactions to enhance customer retention and experience. Worked with cross-functional teams, including operations, logistics, and sales, to resolve customer issues promptly. Turned inbound inquiries into confirmed orders through strong written communication and persuasion.
Skills & Expertise
Education
- Bachelor of Electrical EngineeringSudan University of Science and Technology · 2021 — Present
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