Ray L.

Ray L. is a seasoned Bilingual Customer Service & Technical Support Professional with a strong command of English and Spanish. His career encompasses substantial experience in omnichannel customer support for international BPO and technology companies, focusing on issue resolution and cross-selling. Ray has effectively managed high-volume interactions through phone, chat, and email, particularly in the financial services, e-commerce, and telecommunications sectors. His technical acumen is supported by advanced studies in Systems Engineering, adding depth to his problem-solving capabilities. Professionally, he has excelled in roles such as Associate for SGS Colombia Holding S.A.S., delivering quality bilingual phone support, and as a Technical Support Agent with Foundever, providing comprehensive technical assistance for mobile apps and financial services. At Amazon, he managed customer service for English-speaking clients, focusing on refunds and replacements. Ray's technical proficiency is reinforced by certifications like the Professional Git & GitHub Course, further enhancing his capability in software troubleshooting and system operation.