Raydel K.
Mid-Level Financial Customer Support Specialist
Open to offersNew to PlatformAbout
Raydel K. is a seasoned Customer Support and Billing Specialist with four years of experience supporting SaaS and financial services accounts in high-volume BPO environments. He has demonstrated expertise in subscription billing, account management, and fraud reporting while handling complex customer concerns via email and phone. Most recently, Raydel led a customer support team for Miro's financial account, overseeing daily operations, coaching agents, and ensuring KPI achievement. In previous roles with Affirm and Miro, he resolved technical and billing issues, ensured customer satisfaction, and maintained detailed case documentation, utilizing tools such as Zendesk and Salesforce. Earlier, Raydel managed restaurant operations for Shakey’s Pizza and KFC, further strengthening his leadership and customer service background in the hospitality industry.
Experience
Team Leader
Miro (Financial Account) · 2026 — 2026Oversaw the daily activities of customer support agents, guiding team members through onboarding, training, and ongoing development programs in customer service and financial product knowledge. Tracked and evaluated individual and team performance, delivering coaching and feedback to encourage productivity. Promoted a collaborative environment and facilitated teamwork while maintaining high service standards. Collaborated with management to address process gaps and introduced process improvements to enhance customer issue resolution. Served as an escalation point for complex or urgent customer concerns and maintained performance documentation for operational planning.Customer Support L2
Miro (Financial Account) · 2023 — 2026Managed customer inquiries related to billing, subscriptions, and account management via phone and email within a high-volume environment. Addressed escalated customer and technical issues, ensuring service quality and timely response. Investigated and reported suspicious account activity, assisted clients with account setup and loan-related questions, and collaborated with internal teams to resolve complex billing or technical concerns. Maintained detailed case documentation using CRM tools.Customer Care Associate
Affirm (Loan- Application) Financial Account · 2022 — 2023Delivered comprehensive support for financial products such as loans, debit accounts, and savings via email and phone. Supported customers with account creation, updates, and recovery, and guided applicants through the loan process. Identified and reported potential fraud or unauthorized activity on customer accounts, documented cases accurately in CRM systems, and escalated complex issues to internal teams. Collaborated with multiple departments, including Debit+ and Savings, to provide integrated customer support.Shift Manager
Shakey’s Pizza · 2018 — 2019Directed restaurant operations by managing staff scheduling, supervising daily activities, and ensuring compliance with food safety and operational protocols. Tracked sales targets and introduced strategies to enhance store performance, as well as provided coaching and leadership for team members during shifts.Assistant Restaurant Manager
KFC · 2016 — 2018Assisted with managing daily restaurant functions, including overseeing staff, handling customer service, and controlling inventory. Maintained adherence to company standards for food safety and operational efficiency, and performed staff training and coaching to uphold service quality.
Skills & Expertise
Education
- Bachelor in Hotel and Restaurant ManagementSTI Global, Taguig City · 2012 — 2016
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