Rayelle V.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Rayelle V. is a seasoned professional with over six years in virtual assistance, property management support, and appointment setting. Her expertise lies in effectively coordinating client schedules and managing administrative tasks. As an Appointment Setter at Origin Solar USA, she successfully scheduled qualified appointments for solar panel installations, enhancing the sales team's ability to meet monthly targets. Rayelle's tenure at Technodream Sales and Call Center Service further honed her skills in managing property operations and high-volume communication, fostering strong relationships with property stakeholders. Her prior experience as a Customer Service Representative at Concentrix involved delivering exceptional client support and resolving inquiries with precision. Rayelle's background in customer service extends to Shoplink, where she enhanced the shop's social media presence and increased sales through proactive engagement. Armed with a Bachelor of Science in Business Administration from the University of Pangasinan, she excels in tasks like email handling, data entry, and file organization, utilizing tools such as MS Office and Google Workspace.
Experience
Appointment Setter
Origin Solar USA · 2026 — 2026Scheduled and confirmed appointments for solar panel installations and home improvement services. Conducted outreach to potential clients and articulated service benefits, fostering rapport to secure meetings. Coordinated schedules among clients, sales representatives, and technical teams, ensuring timely appointments. Maintained accurate records in CRM, tracking follow-ups and lead statuses with attention to detail. Collaborated on outreach scripts to enhance appointment outcomes and conversion rates while addressing client inquiries and providing information about solar solutions.Property Management
Technodream Sales and Call Center Service · 2023 — 2025Oversaw daily operations and managed high-volume calls, coordinating maintenance requests and client interactions. Built enduring relationships with property owners and tenants, enhancing client engagement. Updated operational logs and tenant records to ensure compliance with standards. Addressed concerns and provided timely updates to ensure operational continuity while meeting performance targets in a client-focused environment.Customer Service Representative
Concentrix · 2022 — 2023Delivered support to high-volume clients, promptly resolving inquiries, complaints, and account requests. Managed follow-ups and administrative tasks to maintain organized operations. Applied conflict resolution and problem-solving skills to create positive customer experiences.Appointment Setter - Real Estate
Linkos Global Business Solutions · 2020 — 2022Engaged with potential and existing clients to schedule and confirm appointments while maintaining accurate client records. Communicated service details clearly to secure meetings and followed up to adjust schedules as needed. Handled inquiries to foster client relations and coordinated schedules for alignment between clients and the internal team. Prepared daily reports and managed account updates and documentation with a focus on accuracy and confidentiality.Online Shop Representative | Social Media Based
Shoplink · 2018 — 2019Managed the shop’s social media presence by creating and publishing engaging posts while enhancing product photos. Responded to customer inquiries on pricing and product details promptly. Communicated the advantages and limitations of beauty products to guide customer purchases. Built trust through friendly interactions, converting inquiries into sales. Coordinated large volume orders with distributors and engaged with followers to maintain an active community.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationUniversity of Pangasinan · 2018 — 2022