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Raymark O. — Mid-Level IT Support Specialist from Philippines

Raymark O.

Mid-Level IT Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Raymark O. is an accomplished IT Support Specialist with over five years of expertise in technical support, customer service, and system maintenance. Based in Valencia, Negros Oriental, Philippines, he has honed his skills in computer hardware troubleshooting, software installation, and remote collaboration, notably through freelance projects at Remotasks. Here, Raymark excelled in AI data annotation, particularly in image, text, and LiDAR projects, significantly contributing to machine learning model improvements. His experience at Technomart and Octagon Computer Superstore fortified his capabilities in diagnosing and resolving hardware/software issues, maintaining computers, and providing technical support in retail environments. Raymark holds a Bachelor’s degree in Information Technology from Foundation University and is equipped with a TESDA certification in Computer System Servicing NC II, making him a valuable asset to any organization looking for remote IT proficiency and precise data handling.

Experience

  • Sales Representative / IT Technician

    Technomart · 2019 — 2022
    Identified and resolved issues related to computer hardware and software for customers. Managed the installation, configuration, and maintenance of computer systems and their peripherals. Offered technical support and recommendations tailored to customer needs. Assisted with system upgrades, setups, and troubleshooting while delivering exemplary customer service in a dynamic retail context.

  • Sales Representative / Computer Technician

    Octagon Computer Superstore · 2016 — 2018
    Diagnosed and repaired issues with both desktop and laptop hardware and software. Responsible for installing operating systems, drivers, and application software. Supported customers in choosing suitable IT products and solutions. Engaged in computer maintenance and resolved technical troubleshooting challenges.

  • AI Data Annotator / Tasker

    Remotasks
    Executed AI training and data annotation tasks in accordance with specific project guidelines. Conducted image, text, and LiDAR annotation to enhance machine learning models. Maintained consistency and high standards of accuracy while adhering to project timelines. Adapted to evolving project requirements while working independently in a remote setting. Ensured quality by reviewing annotation outputs across assigned tasks.

Skills & Expertise

3D Designer / ModelerAI and Data ScienceSolidWorksCybersecurity SpecialistCustomer ServiceData Entry Specialist

Education

  • Bachelor of Science in Information Technology
    Foundation University

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