Raymark O.

Raymark D. is a results-driven Customer Service Specialist with a proven track record across various renowned companies, including Air New Zealand, Verizon, Airbnb, and Lyft. He excels in managing high-volume support channels through phone, email, and chat, efficiently resolving disputes and making real-time decisions on sensitive cases such as fraud verification. During his tenure at TSA, Raymark managed booking queries and cancellations, ensuring excellent customer satisfaction by meeting stringent response time and quality targets using Microsoft Dynamics 365. As a Fraud Specialist at CBE Companies, he conducted thorough fraud checks and managed high-risk transaction approvals, maintaining compliance with company policies. His work at Telus involved expertly navigating Airbnb's platform to assist with booking issues and payment concerns, while at ibex, he supported Lyft users by resolving ride issues and fare disputes. He is proficient in employing CRM tools like Zendesk and demonstrates exceptional communication and problem-solving abilities to enhance the customer experience.