Raymart R.
Mid-Level Construction Line and Grade Engineer
Open to offersNew to PlatformAbout
Raymart G. is an experienced professional in both the construction and customer service industries, combining technical proficiency with strong client support capabilities. In construction roles at 401 Dev. & Const. Corp., New San Jose Builders Inc., and Metro Stonerich Corporation, Raymart served as a Technical Assistant and Line and Grade Engineer, producing detailed AutoCAD drawings, updating plans based on engineer and architect feedback, establishing control and grid lines, and ensuring proper installation of structural elements using surveying instruments. In customer service positions with Intouch CX (Airbnb), WNS Global Services (Pennymac), Sitel (Metlife), and Alta Resources (Adidas), Raymart handled end-to-end management of customer issues, verified loan documents, tracked shipments, and resolved inquiries via phone, email, and chat—demonstrating expertise in problem-solving and technical support across diverse sectors.
Experience
Technical Assistant
401 Dev. & Const. Corp. · 2024 — 2026Produced detailed 'As-Built,' shop, and structural drawings for construction. Updated existing drawings based on engineer and architect feedback as well as site visit notes. Collaborated with project teams to interpret briefs and convert rough sketches into technical plans.Line and Grade Engineer
New San Jose Builders Inc. · 2024 — 2024Established control lines, grid lines, and floor elevations for layout tasks, including excavation. Ensured proper installation of structural elements like columns and beams according to approved plans and relevant tolerances. Utilized total stations, levels, and various surveying instruments.Line and Grade Engineer
Metro Stonerich Corporation · 2024 — 2024Created building control lines, grid lines, and elevations for excavation layouts. Verified that structural elements complied with approved plans and vertical/horizontal tolerances. Employed tools such as total stations and levels for surveying tasks.Support Ambassador
Intouch Cx · 2023 — 2023Managed customer issues from beginning to end, addressing last-minute booking challenges and safety concerns. Supported hosts with listing setups, calendar management, and improving listing accuracy. Engaged with users across phone, email, chat, and social media, facilitating negotiation between guests and hosts.Customer Service Representative
WNS Global Services · 2020 — 2022Confirmed the accuracy of applicants' information, including financial details and employment history. Reviewed loan files to ensure completeness and accuracy of documentation. Served as a liaison among borrowers, loan officers, and underwriters to resolve discrepancies.Customer Service Representative
Sitel · 2019 — 2019Addressed customer inquiries via chat, email, and phone while maintaining high satisfaction levels. Analyzed ticket trends to identify and mitigate repeat issues. Developed user guides and provided mentorship on new systems or procedures.Customer Service Representative
Alta Resources · 2018 — 2019Monitored shipment status through carrier websites to ensure on-time deliveries. Maintained accurate package status logs in logistics management systems. Took proactive measures to resolve delays, missing items, or damaged shipments, while handling necessary shipping documentation.
Skills & Expertise
Education
- Bachelor of Science in Civil EngineeringThe University of Manila · 2016 — 2022
- nullMarikina Polytechnic College · 2014 — 2015
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