Raymond D.
Mid-Level Call Center Customer Service Specialist
Open to offersNew to PlatformAbout
Raymond L. is a dedicated call center professional with over five years of experience specializing in customer service and sales support within the business process outsourcing (BPO) industry in the Philippines. At IQOR Philippines (2021–2026), he consistently delivered high-quality service across multiple channels, achieving and exceeding KPIs in CSAT, sales targets, and call handling. His tenure included repeated recognition as Top Agent and a CSAT leader, reflecting measurable success in client communication and complaint resolution. Previously, with Six Eleven Global Services, Raymond L. managed chat and email-based customer interactions, focusing on product upselling, issue resolution, and order tracking. His achievements are backed by multiple awards, including certificates for outstanding performance and high show rates, underscoring a commitment to meeting organizational goals in customer-centric environments.
Experience
Customer Service Representative & Sales Representative
IQOR Philippines · 2021 — 2026Provided outstanding customer service and sales assistance through various channels. Achieved and surpassed KPIs, including CSAT, sales goals, and call handling metrics.Call Center Representative / Sales Representative
Six Eleven Global Services · 2020 — 2021Managed customer inquiries and sales through chat and email support. Delivered prompt resolutions while ensuring high levels of customer satisfaction and developed skills in product knowledge and upselling.
Skills & Expertise
Education
- Bachelor of Science in Electronics Engineering (Undergraduate)University of Mindanao, Matina, Davao City
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