Post a Job Free
100 viewsjobseeker
Raymond F. — Senior Payments Dispute Resolution Lead from Philippines

Raymond F.

Senior Payments Dispute Resolution Lead

Philippines 6+ years 1200 - 3000 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
Watch video introduction
Get to know me better
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

1 items
Portfolio files are available to employers.

About

Senior Disputes and Chargebacks Specialist with 13 years of experience across the acquirer and merchant sides of payments.


Most recently at Chargeflow, I handled 10,000+ disputes for 100+ Shopify-based DTC and subscription merchants at an 80 to 85 percent win rate. Worked daily across Shopify Payments, PayPal, Stripe, Klarna, Braintree, Airwallex, and PayArc. Defended cases up to and over 20,000 USD per transaction.


Before that, 10 years at Global Payments Processing Centre Inc., the Manila operations arm of Global Payments Inc., a Fortune 500 US payment acquirer. Progressed from Disputes Analyst to Process Lead. Trained 10 to 30 analysts and served as subject matter expert for an 80 to 100 person department. Recognized with Circle of Excellence and multiple Best Analyst awards.


Currently Resolutions Lead at Finstro, a B2B fintech, where I built dispute and invoice management procedures from scratch and lead resolution for 30 to 50 dispute cases and 90 to 150 invoice cases monthly.


Platforms and tools I work with daily: Shopify, PayPal, Stripe, Klarna, Braintree, Airwallex, Gorgias, Zendesk, Helpscout, Freshdesk, Klaviyo, Monday, Notion, Jira, ClickUp, Microsoft 365, Google Workspace.


Open to full-time, part-time, and project-based engagements. Flexible across US, EU, and APAC time zones.

Experience

  • Chargeback Analyst

    Chargeflow · 2025 — 2026
    Managed the complete dispute lifecycle, from notification to representment submission, and reviewed reason codes in alignment with card network standards to minimize errors. Drafted tailored, evidence-based rebuttals for categories such as Fraud, Not Received, and Canceled Recurring Billing, using supporting documentation. Conducted transaction analysis with payment processor data including AVS, CVV, 3D Secure, IP, device fingerprint, and geolocation to identify behavioral consistency. Audited subscription cycles and verified relevant details for recurring billing issues. Extracted and interpreted shipping logs from multiple carriers to support 'Not Received' claims. Assembled compliant documentation packages and coordinated with merchants to gather supporting materials. Reviewed customer

  • Resolutions Lead

    FINSTRO · 2022 — Present
    Oversaw chargeback dispute processes from start to finish, ensuring resolution aligned with timelines and collaborating with stakeholders to address chargeback trends. Managed invoice intake, review, and validation for accuracy and compliance, resolving discrepancies prior to approval. Handled escalated payment and invoicing cases and monitored progress to meet SLAs. Developed and maintained procedures for dispute and invoice management in line with regulatory and audit requirements. Worked with Product, Support, and Finance teams to streamline workflows, and provided training and mentoring to junior team members on dispute and invoice processes.

  • Senior Disputes Analyst

    GLOBAL PAYMENTS PROCESSING CENTRE INC. · 2017 — 2021
    Supervised the end-to-end management of cardholder chargebacks and disputes, processing cases in accordance with card scheme regulations. Analyzed and resolved disputes to control financial exposure and adhered to resolution targets. Guided team members, delegated tasks based on complexity and capacity, and conducted performance feedback and coaching. Contributed to process optimization initiatives by identifying workflow inefficiencies. Served as the escalation point for complex cases and collaborated with Risk, Fraud, and Finance teams for resolution. Produced reports on dispute trends, team performance, and recovery outcomes. Reviewed and reconciled partner and customer invoices linked to dispute activities.

  • Disputes Analyst II

    GLOBAL PAYMENTS PROCESSING CENTRE INC. · 2014 — 2017
    Conducted in-depth reviews of cardholder disputes and chargebacks to assess case validity and root causes in line with network and company guidelines. Analyzed transaction data and merchant documents to assemble evidence for representment or resolution. Ensured compliance by accurately processing chargebacks and meeting card scheme deadlines. Escalated complex cases to senior staff, supplying thorough documentation. Collaborated with Fraud, Risk, and Customer Service to verify case details. Monitored dispute patterns, proposed improvements, and supported performance reporting and metrics tracking. Assisted with peer training, onboarding, and processed invoices related to dispute tasks.

  • Disputes Analyst

    GLOBAL PAYMENTS PROCESSING CENTRE INC. · 2012 — 2014
    Investigated and resolved cardholder disputes and chargebacks following card network and company policies. Reviewed transaction histories and merchant documentation to establish case validity and recommended resolution paths. Maintained compliance by processing cases with attention to detail and meeting deadlines. Cooperated with Fraud, Risk, and Customer Service teams to gather information and resolve cases. Maintained accurate records, communicated next steps, and contributed to dispute trend analysis and improvement initiatives. Provided general team support, including assisting with documentation audits and process updates.

Skills & Expertise

Project CoordinationProject ManagementComplianceData Entry Specialist

Education

  • Bachelor of Science in Nursing
    Our Lady of Fatima University · 2007 — 2011
  • High School Diploma
    Immaculate Conception School for Boys · 2003 — 2007
  • Senior High School
    Immaculate Conception School of Malolos · 1995 — 2003