Raymond A.

Raymond A. is a skilled professional with extensive experience in customer service and grievance analysis within the healthcare and retail sectors. As a Grievance Analyst at Supportware Inc., from September 2021 to September 2023, he adeptly handled customer grievances, analyzing calls, documents, and classified complaints to ensure precise documentation and resolution. His role involved collaboration with internal departments to elevate service quality. Previously, while serving as a Customer Service Representative at Cocentrix, he resolved various shopper-related issues, providing technical assistance and maintaining order flow coordination. Currently holding a position as a Senior Process Executive at Cognizant, he continues to demonstrate his proficiency in coordinating logistics, maintaining compliance, and managing technical systems. Raymond's expertise is underscored by his certifications in HIPAA, Microsoft Office, Go High Level, and training in Project Management, underscoring his commitment to effective communication and problem resolution.