Raymond M.

Lead a team of ERP support specialists, ensuring compliance with service level agreements while fostering high levels of client satisfaction. Facilitated coordination with product and development teams to address ongoing system issues and implement sustainable solutions. Managed client relationship activities, providing service performance updates and insights, alongside continuous improvements to service delivery.

Directed the complete lifecycle of ERP implementation projects for significant brands such as Artcaffé and City Walk, tailoring solutions to address distinct operational requirements. Acted as Project Manager overseeing a diverse team of over 15 ERP specialists, developers, and support officers. Managed vendor selection processes, negotiated contracts, and ensured service level agreement performance to align technology solutions with client and corporate objectives. Assisted international clients, particularly in Nigeria and Congo, in the successful implementation and optimization of ERP systems for multi-branch organizations. Worked closely with development and technical teams to provide specific system enhancements and modules that meet business needs. Delivered ongoing post-implementation support, user training, and change management advice to improve user adoption and operational efficiency. Collaborated with internal stakeholders and clients to guarantee data integrity, compliance, and punctual project completion. Engaged with procurement and legal teams to uphold valid software licenses and vendor agreements. Initiated process improvement efforts aimed at minimizing system downtime and enhancing client service delivery.

Supported network setup initiatives, performed hardware and software installations, and managed IT inventory tasks.