Raymund A.
Senior HR Operations Specialist
Open to offersNew to PlatformAbout
Raymund A. is an accomplished HR professional with over 15 years of experience in shared services operations across the technology, mining, education, finance, and professional services industries. Currently a Senior Benefits Specialist at Dayforce Philippines, Raymund manages client relationships and ensures optimized use of Dayforce Benefits software through process improvements and SOP development. Previously, as a Senior Analyst at Accenture Philippines and an Onboarding and Movement Analyst at BHP Philippines, he specialized in Total Rewards, compensation, onboarding, and workforce planning utilizing platforms such as SuccessFactors, SAP HR, and Case Management Systems. Raymund’s expertise also extends to data governance, SLA management, and project leadership, demonstrated through his roles at Pearson, Macquarie Group, and IBM. He holds a BS in Psychology and is pursuing a Juris Doctor degree.
Experience
Client-Facing Senior Benefits Specialist
DAYFORCE PHILIPPINES · 2022 — PresentDevelops and maintains relationships with companies utilizing Dayforce Benefits software. Explains benefit features and configurations while researching and addressing configuration issues. Conducts testing on benefit plan changes and participates in process improvement initiatives to enhance customer satisfaction.Senior Analyst – HR Data Management
ACCENTURE PHILIPPINES · 2021 — 2022Oversees the Level 2 Support Team, handling escalations and enhancing productivity through coaching. Manages the onboarding process and analyzes case handling, staffing plans, and productivity metrics while ensuring compliance with SLAs and data privacy regulations.Onboarding and Movement Analyst
BHP PHILIPPINES · 2018 — 2021Administers onboarding and movement processes for BHP employees, addressing changes in job positions, organizational shifts, and relocation matters. Ensures accurate data management through SuccessFactors and SAP HR, while closely collaborating with various HR operations teams to maintain data quality.Compensation and Benefits Analyst
PEARSON PHILIPPINES · 2015 — 2018Serves as an in-house advisor on Pearson’s Compensation and Benefits policies across the Asia-Pacific, North Americas, and EMEA regions. Leads daily operations of the Level 2 Support Team, prepares reports, and collaborates with offshore teams to facilitate process improvements and training initiatives.HR Service Desk Administrator
MACQUARIE GROUP PHILIPPINES · 2013 — 2015Addresses HR-related inquiries for Macquarie employees concerning compensation, benefits, and payroll across various regions. Manages learning and performance management administrative tasks while utilizing a Case Management Tool to track and resolve employee concerns.Compensation Service Associate
IBM GLOBAL PROCESS SERVICES · 2009 — 2013Maintains compensation records and updates systems supporting these processes. Manages eligibility checks for compensation awards and resolves errors while performing compliance testing and documenting internal controls for business requirements.
Skills & Expertise
Education
- Juris DoctorUniversity of Caloocan City · 2022 — Present
- BS - PsychologyNew Era University · 2005 — 2009
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