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Raymundo M. — Mid-Level Bilingual Customer Service Representative from Mexico

Raymundo M.

Mid-Level Bilingual Customer Service Representative

Mexico 1-2 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Raymundo M. is a bilingual Customer Service and Remote Work professional based in Piedras Negras, Mexico, with hands-on experience supporting clients in technical and service-driven industries. As a SDR Agent at Onestar, he specialized in high-volume cold calling—placing over 330 calls daily to U.S. professionals—and scheduled CRM software demonstrations, expertly handling objections and maintaining positive interactions in a fully remote environment. At Empleos Bilingües, Raymundo focused on appointment setting for roofing companies, coordinating free roof inspections through clear communication with homeowners and effective use of remote tools. With over 10 years as an independent HVAC Technician, he managed sales, installation, maintenance, and repair of AC systems, providing technical support and building long-term client relationships in the HVAC sector.

Experience

  • Cold Calling Agent (Remote)

    Empleos Bilingües · 2025 — 2026
    Performed outbound cold calls on behalf of roofing companies, arranged appointments for complimentary roof inspections with certified inspectors, and maintained professionalism while clearly communicating with homeowners using remote phone systems and scheduling tools.

  • SDR Agent (Remote)

    Onestar · 2025 — 2025
    Executed high-volume outbound cold calling to professionals within the U.S., scheduling 20-minute demonstrations of CRM software, and effectively managed objections while ensuring positive interactions with customers in a remote setting.

  • HVAC Technician

    Self-Employed Contractor
    Engaged in selling, installing, maintaining, and repairing central AC and mini-split systems while providing customer consultations and explaining technical solutions. Ensured long-term client relationships through customer support and managed scheduling along with service calls and problem resolution.

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